Data Explorer
Inspect source-shaped mock tables, normalized evidence, provenance, and customer timelines.
| id | customer id | date | source | category | status | effort score | flag | detail |
|---|---|---|---|---|---|---|---|---|
| CUST-2039 | 2026-02-01 | phone | service status | resolved | 3 | none | Settlement confirmed immediately; customer happy | |
| CUST-0027 | 2026-02-01 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-2511 | 2026-02-01 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-2535 | 2026-02-01 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-2047 | 2026-02-02 | phone | service status | resolved | 3 | none | Settlement confirmed immediately; customer happy | |
| CUST-0009 | 2026-02-02 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-2507 | 2026-02-02 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-3001 | 2026-02-02 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-0043 | 2026-02-02 | survey | monthly-nps | responded | 7 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-1035 | 2026-02-03 | chat | password reset | resolved | 5 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1037 | 2026-02-03 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1069 | 2026-02-03 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-1501 | 2026-02-03 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-0050 | 2026-02-03 | help | billing | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-1557 | 2026-02-03 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-2537 | 2026-02-03 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0021 | 2026-02-03 | survey | monthly-nps | responded | 6 | Billing terminology is still too technical. Needs a glossary. | ||
| CUST-0023 | 2026-02-04 | phone | billing | resolved | 2 | content | Clarified platform fee breakdown for customer | |
| CUST-1057 | 2026-02-04 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0033 | 2026-02-04 | chat | onboarding | unresolved | 5 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1071 | 2026-02-04 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0008 | 2026-02-04 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-0002 | 2026-02-04 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-2523 | 2026-02-04 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0040 | 2026-02-04 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0045 | 2026-02-04 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-2015 | 2026-02-05 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-2017 | 2026-02-05 | phone | service status | resolved | 3 | none | Settlement confirmed immediately; customer happy | |
| CUST-0029 | 2026-02-05 | phone | onboarding | resolved | 5 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-2033 | 2026-02-05 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-0037 | 2026-02-05 | phone | billing | resolved | 2 | content | Clarified platform fee breakdown for customer | |
| CUST-2045 | 2026-02-05 | phone | service status | resolved | 1 | none | Settlement confirmed immediately; customer happy | |
| CUST-0015 | 2026-02-05 | chat | password reset | resolved | 4 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-0031 | 2026-02-05 | chat | settlement status | resolved | 3 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0034 | 2026-02-05 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1505 | 2026-02-05 | help | authentication | resolved | 6 | authentication | MFA device change required manual agent intervention | |
| CUST-0016 | 2026-02-05 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1529 | 2026-02-05 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-1537 | 2026-02-05 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-0036 | 2026-02-05 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-2527 | 2026-02-05 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-0035 | 2026-02-05 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0011 | 2026-02-06 | phone | onboarding | resolved | 4 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-1073 | 2026-02-06 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1519 | 2026-02-06 | help | authentication | resolved | 6 | authentication | MFA device change required manual agent intervention | |
| CUST-1531 | 2026-02-06 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-2513 | 2026-02-06 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-0027 | 2026-02-07 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-0035 | 2026-02-07 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-0005 | 2026-02-07 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0043 | 2026-02-07 | chat | billing question | resolved | 3 | content | Charge description unclear on statement; agent clarified | |
| CUST-0047 | 2026-02-07 | chat | password reset | resolved | 6 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1051 | 2026-02-07 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0038 | 2026-02-07 | help | authentication | resolved | 6 | authentication | MFA device change required manual agent intervention | |
| CUST-0028 | 2026-02-07 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1547 | 2026-02-07 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0036 | 2026-02-07 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-0029 | 2026-02-07 | survey | monthly-nps | responded | 7 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-0005 | 2026-02-07 | survey | monthly-nps | responded | 3 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-3011 | 2026-02-07 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0039 | 2026-02-07 | survey | monthly-nps | responded | 5 | Billing terminology is still too technical. Needs a glossary. | ||
| CUST-0017 | 2026-02-07 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0019 | 2026-02-07 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-0001 | 2026-02-08 | phone | billing | resolved | 4 | content | Clarified platform fee breakdown for customer | |
| CUST-0012 | 2026-02-08 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-1513 | 2026-02-08 | help | billing | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-0040 | 2026-02-08 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing after documentation update | |
| CUST-0044 | 2026-02-08 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1533 | 2026-02-08 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1535 | 2026-02-08 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-0006 | 2026-02-08 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1555 | 2026-02-08 | help | billing | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-2509 | 2026-02-08 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-3027 | 2026-02-08 | survey | monthly-nps | responded | 5 | Billing terminology is still too technical. Needs a glossary. | ||
| CUST-3031 | 2026-02-08 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-2021 | 2026-02-09 | phone | onboarding | resolved | 5 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-0001 | 2026-02-09 | chat | password reset | resolved | 5 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1005 | 2026-02-09 | chat | settlement status | resolved | 3 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1011 | 2026-02-09 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1025 | 2026-02-09 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0001 | 2026-02-09 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0005 | 2026-02-09 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1527 | 2026-02-09 | help | billing | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-0012 | 2026-02-09 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-0017 | 2026-02-10 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2009 | 2026-02-10 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-0047 | 2026-02-10 | phone | onboarding | resolved | 4 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-0017 | 2026-02-10 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1065 | 2026-02-10 | chat | onboarding | unresolved | 5 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0022 | 2026-02-10 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-1549 | 2026-02-10 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing after documentation update | |
| CUST-0026 | 2026-02-10 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-2517 | 2026-02-10 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0006 | 2026-02-10 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-3035 | 2026-02-10 | survey | monthly-nps | responded | 6 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-0031 | 2026-02-11 | phone | service status | resolved | 1 | none | Settlement confirmed immediately; customer happy | |
| CUST-1043 | 2026-02-11 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1047 | 2026-02-11 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-2521 | 2026-02-11 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-3007 | 2026-02-11 | survey | monthly-nps | responded | 7 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-0041 | 2026-02-11 | survey | monthly-nps | responded | 5 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0043 | 2026-02-12 | phone | password reset | unresolved | 6 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-0011 | 2026-02-12 | chat | billing question | resolved | 5 | content | Charge description unclear on statement; agent clarified | |
| CUST-1033 | 2026-02-12 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0019 | 2026-02-12 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1509 | 2026-02-12 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1515 | 2026-02-12 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1551 | 2026-02-12 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-1559 | 2026-02-12 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0045 | 2026-02-13 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-0013 | 2026-02-13 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1027 | 2026-02-13 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-1059 | 2026-02-13 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1061 | 2026-02-13 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0008 | 2026-02-13 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-0020 | 2026-02-13 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0034 | 2026-02-13 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0014 | 2026-02-13 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-0009 | 2026-02-13 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0047 | 2026-02-13 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-0033 | 2026-02-14 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-1001 | 2026-02-14 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0007 | 2026-02-14 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1041 | 2026-02-14 | chat | billing question | resolved | 3 | content | Charge description unclear on statement; agent clarified | |
| CUST-0003 | 2026-02-14 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0010 | 2026-02-14 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1543 | 2026-02-14 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-0032 | 2026-02-14 | help | billing | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-1553 | 2026-02-14 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0038 | 2026-02-14 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-2539 | 2026-02-14 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-3003 | 2026-02-14 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0031 | 2026-02-14 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0005 | 2026-02-15 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-1009 | 2026-02-15 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0039 | 2026-02-15 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0041 | 2026-02-15 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0002 | 2026-02-15 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0024 | 2026-02-15 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0050 | 2026-02-15 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-3009 | 2026-02-15 | survey | monthly-nps | responded | 1 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-3029 | 2026-02-15 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-2035 | 2026-02-16 | phone | onboarding | resolved | 5 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-0037 | 2026-02-16 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1055 | 2026-02-16 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-0011 | 2026-02-16 | chat | password reset | resolved | 5 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1507 | 2026-02-16 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-1517 | 2026-02-16 | help | authentication | resolved | 6 | authentication | MFA device change required manual agent intervention | |
| CUST-0004 | 2026-02-16 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-2525 | 2026-02-16 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-2531 | 2026-02-16 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0007 | 2026-02-16 | survey | monthly-nps | responded | 4 | Billing terminology is still too technical. Needs a glossary. | ||
| CUST-0011 | 2026-02-16 | survey | monthly-nps | responded | 6 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-0015 | 2026-02-16 | survey | monthly-nps | responded | 1 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-0019 | 2026-02-17 | phone | billing | resolved | 4 | content | Clarified platform fee breakdown for customer | |
| CUST-0027 | 2026-02-17 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1031 | 2026-02-17 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0025 | 2026-02-17 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-1063 | 2026-02-17 | chat | password reset | resolved | 4 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-0036 | 2026-02-17 | help | billing | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-0014 | 2026-02-17 | help | authentication | resolved | 6 | authentication | MFA device change required manual agent intervention | |
| CUST-1523 | 2026-02-17 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-0048 | 2026-02-17 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0034 | 2026-02-17 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0044 | 2026-02-17 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-3015 | 2026-02-17 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-3025 | 2026-02-17 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-2011 | 2026-02-18 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2013 | 2026-02-18 | phone | password reset | unresolved | 6 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-0049 | 2026-02-18 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2019 | 2026-02-18 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2031 | 2026-02-18 | phone | service status | resolved | 1 | none | Settlement confirmed immediately; customer happy | |
| CUST-1039 | 2026-02-18 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0037 | 2026-02-18 | chat | onboarding | unresolved | 5 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0022 | 2026-02-18 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-2515 | 2026-02-18 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0030 | 2026-02-18 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-2529 | 2026-02-18 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0037 | 2026-02-18 | survey | monthly-nps | responded | 1 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-1525 | 2026-02-19 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0026 | 2026-02-19 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-1545 | 2026-02-19 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1561 | 2026-02-19 | help | authentication | resolved | 4 | authentication | MFA device change required manual agent intervention | |
| CUST-0028 | 2026-02-19 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0033 | 2026-02-19 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-3023 | 2026-02-19 | survey | monthly-nps | responded | 1 | Settlement visibility has improved significantly. Love the status page. | ||
| CUST-0023 | 2026-02-19 | survey | monthly-nps | responded | 5 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-3039 | 2026-02-19 | survey | monthly-nps | responded | 5 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-0041 | 2026-02-20 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-2023 | 2026-02-20 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-2043 | 2026-02-20 | phone | billing | resolved | 2 | content | Clarified platform fee breakdown for customer | |
| CUST-0031 | 2026-02-20 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0035 | 2026-02-20 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1049 | 2026-02-20 | chat | password reset | resolved | 6 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-0046 | 2026-02-20 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0007 | 2026-02-21 | phone | password reset | unresolved | 5 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-0029 | 2026-02-21 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-1021 | 2026-02-21 | chat | password reset | resolved | 5 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1053 | 2026-02-21 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0029 | 2026-02-21 | chat | password reset | resolved | 5 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-0018 | 2026-02-21 | help | billing | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-0008 | 2026-02-21 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-2533 | 2026-02-21 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0042 | 2026-02-21 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-3021 | 2026-02-21 | survey | monthly-nps | responded | 6 | Onboarding took far longer than expected due to webhook documentation issues. | ||
| CUST-0021 | 2026-02-22 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2029 | 2026-02-22 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-0003 | 2026-02-22 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1029 | 2026-02-22 | chat | onboarding | unresolved | 7 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-1045 | 2026-02-22 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1067 | 2026-02-22 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0035 | 2026-02-22 | chat | settlement status | resolved | 3 | none | Agent provided proactive settlement update mid-chat | |
| CUST-2505 | 2026-02-22 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0012 | 2026-02-22 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-2543 | 2026-02-22 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0015 | 2026-02-23 | phone | onboarding | resolved | 5 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-2027 | 2026-02-23 | phone | password reset | unresolved | 6 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-1003 | 2026-02-23 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1023 | 2026-02-23 | chat | onboarding | unresolved | 5 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0023 | 2026-02-23 | chat | onboarding | unresolved | 5 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0007 | 2026-02-23 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-1503 | 2026-02-23 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-1541 | 2026-02-23 | help | billing | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | |
| CUST-0030 | 2026-02-23 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-0010 | 2026-02-23 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-3019 | 2026-02-23 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-2503 | 2026-02-24 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0004 | 2026-02-24 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-2541 | 2026-02-24 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-2003 | 2026-02-25 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2005 | 2026-02-25 | phone | service status | resolved | 3 | none | Settlement confirmed immediately; customer happy | |
| CUST-2007 | 2026-02-25 | phone | onboarding | resolved | 6 | navigation | Agent walked through webhook setup over phone step by step | |
| CUST-0009 | 2026-02-25 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-2041 | 2026-02-25 | phone | password reset | unresolved | 5 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-0009 | 2026-02-25 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0021 | 2026-02-25 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0048 | 2026-02-25 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-2519 | 2026-02-25 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-0032 | 2026-02-25 | portal | portal/billing | responded | I cannot find an explanation for platform fees anywhere on this page. | |||
| CUST-3017 | 2026-02-25 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-1017 | 2026-02-26 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1019 | 2026-02-26 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0049 | 2026-02-26 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0042 | 2026-02-26 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0024 | 2026-02-26 | help | authentication | resolved | 4 | authentication | MFA device change required manual agent intervention | |
| CUST-2501 | 2026-02-26 | portal | portal/settlements | responded | Settlement status page is very clear. Easy to find and understand. | |||
| CUST-0016 | 2026-02-26 | portal | portal/document-upload | responded | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | |||
| CUST-2025 | 2026-02-27 | phone | service status | resolved | 1 | none | Settlement confirmed immediately; customer happy | |
| CUST-2037 | 2026-02-27 | phone | billing | resolved | 2 | content | Clarified platform fee breakdown for customer | |
| CUST-1511 | 2026-02-27 | help | authentication | resolved | 4 | authentication | MFA device change required manual agent intervention | |
| CUST-1539 | 2026-02-27 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0010 | 2026-02-27 | help | authentication | resolved | 5 | authentication | MFA device change required manual agent intervention | |
| CUST-0038 | 2026-02-27 | help | authentication | resolved | 4 | authentication | MFA device change required manual agent intervention | |
| CUST-0018 | 2026-02-27 | portal | portal/onboarding | responded | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | |||
| CUST-3005 | 2026-02-27 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-3013 | 2026-02-27 | survey | monthly-nps | responded | 5 | Billing terminology is still too technical. Needs a glossary. | ||
| CUST-0013 | 2026-02-27 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-2001 | 2026-02-28 | phone | billing | resolved | 3 | content | Clarified platform fee breakdown for customer | |
| CUST-0025 | 2026-02-28 | phone | password reset | unresolved | 7 | authentication | Reset failed during call; transferred to tier 2 | |
| CUST-0003 | 2026-02-28 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-0013 | 2026-02-28 | phone | service status | resolved | 2 | none | Settlement confirmed immediately; customer happy | |
| CUST-1007 | 2026-02-28 | chat | password reset | resolved | 4 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1013 | 2026-02-28 | chat | billing question | resolved | 4 | content | Charge description unclear on statement; agent clarified | |
| CUST-0033 | 2026-02-28 | chat | password reset | resolved | 4 | authentication | Self-service reset worked third attempt — agent monitored session | |
| CUST-1015 | 2026-02-28 | chat | onboarding | unresolved | 6 | navigation | Webhook setup steps not matching updated API documentation | |
| CUST-0045 | 2026-02-28 | chat | settlement status | resolved | 2 | none | Agent provided proactive settlement update mid-chat | |
| CUST-0013 | 2026-02-28 | chat | settlement status | resolved | 1 | none | Agent provided proactive settlement update mid-chat | |
| CUST-1521 | 2026-02-28 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing after documentation update | |
| CUST-3033 | 2026-02-28 | survey | monthly-nps | responded | 4 | Support staff are great but the initial hold times are disappointing. | ||
| CUST-3037 | 2026-02-28 | survey | monthly-nps | responded | 2 | Settlement visibility has improved significantly. Love the status page. |
| case id | date | contact reason | resolution status | sentiment | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CHAT-2026-02-0001 | 2026-02-09 | password reset | resolved | neutral | 5 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0001 |
| CHAT-2026-02-0002 | 2026-02-14 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1001 |
| CHAT-2026-02-0003 | 2026-02-17 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0027 |
| CHAT-2026-02-0004 | 2026-02-23 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1003 |
| CHAT-2026-02-0005 | 2026-02-22 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0003 |
| CHAT-2026-02-0006 | 2026-02-09 | settlement status | resolved | positive | 3 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1005 |
| CHAT-2026-02-0007 | 2026-02-21 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-0029 |
| CHAT-2026-02-0008 | 2026-02-28 | password reset | resolved | neutral | 4 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-1007 |
| CHAT-2026-02-0009 | 2026-02-07 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0005 |
| CHAT-2026-02-0010 | 2026-02-15 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1009 |
| CHAT-2026-02-0011 | 2026-02-20 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0031 |
| CHAT-2026-02-0012 | 2026-02-09 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1011 |
| CHAT-2026-02-0013 | 2026-02-14 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0007 |
| CHAT-2026-02-0014 | 2026-02-28 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-1013 |
| CHAT-2026-02-0015 | 2026-02-28 | password reset | resolved | neutral | 4 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0033 |
| CHAT-2026-02-0016 | 2026-02-28 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1015 |
| CHAT-2026-02-0017 | 2026-02-25 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0009 |
| CHAT-2026-02-0018 | 2026-02-26 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1017 |
| CHAT-2026-02-0019 | 2026-02-20 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0035 |
| CHAT-2026-02-0020 | 2026-02-26 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1019 |
| CHAT-2026-02-0021 | 2026-02-12 | billing question | resolved | neutral | 5 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-0011 |
| CHAT-2026-02-0022 | 2026-02-21 | password reset | resolved | neutral | 5 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-1021 |
| CHAT-2026-02-0023 | 2026-02-16 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0037 |
| CHAT-2026-02-0024 | 2026-02-23 | onboarding | unresolved | negative | 5 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1023 |
| CHAT-2026-02-0025 | 2026-02-13 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0013 |
| CHAT-2026-02-0026 | 2026-02-09 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1025 |
| CHAT-2026-02-0027 | 2026-02-15 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0039 |
| CHAT-2026-02-0028 | 2026-02-13 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-1027 |
| CHAT-2026-02-0029 | 2026-02-05 | password reset | resolved | neutral | 4 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0015 |
| CHAT-2026-02-0030 | 2026-02-22 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1029 |
| CHAT-2026-02-0031 | 2026-02-15 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0041 |
| CHAT-2026-02-0032 | 2026-02-17 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1031 |
| CHAT-2026-02-0033 | 2026-02-10 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0017 |
| CHAT-2026-02-0034 | 2026-02-12 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1033 |
| CHAT-2026-02-0035 | 2026-02-07 | billing question | resolved | neutral | 3 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-0043 |
| CHAT-2026-02-0036 | 2026-02-03 | password reset | resolved | neutral | 5 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-1035 |
| CHAT-2026-02-0037 | 2026-02-12 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0019 |
| CHAT-2026-02-0038 | 2026-02-03 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1037 |
| CHAT-2026-02-0039 | 2026-02-28 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0045 |
| CHAT-2026-02-0040 | 2026-02-18 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1039 |
| CHAT-2026-02-0041 | 2026-02-25 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0021 |
| CHAT-2026-02-0042 | 2026-02-14 | billing question | resolved | neutral | 3 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-1041 |
| CHAT-2026-02-0043 | 2026-02-07 | password reset | resolved | neutral | 6 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0047 |
| CHAT-2026-02-0044 | 2026-02-11 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1043 |
| CHAT-2026-02-0045 | 2026-02-23 | onboarding | unresolved | negative | 5 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0023 |
| CHAT-2026-02-0046 | 2026-02-22 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1045 |
| CHAT-2026-02-0047 | 2026-02-26 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0049 |
| CHAT-2026-02-0048 | 2026-02-11 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1047 |
| CHAT-2026-02-0049 | 2026-02-17 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-0025 |
| CHAT-2026-02-0050 | 2026-02-20 | password reset | resolved | neutral | 6 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-1049 |
| CHAT-2026-02-0051 | 2026-02-09 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0001 |
| CHAT-2026-02-0052 | 2026-02-07 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1051 |
| CHAT-2026-02-0053 | 2026-02-01 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0027 |
| CHAT-2026-02-0054 | 2026-02-21 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1053 |
| CHAT-2026-02-0055 | 2026-02-14 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0003 |
| CHAT-2026-02-0056 | 2026-02-16 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-1055 |
| CHAT-2026-02-0057 | 2026-02-21 | password reset | resolved | neutral | 5 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0029 |
| CHAT-2026-02-0058 | 2026-02-04 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1057 |
| CHAT-2026-02-0059 | 2026-02-09 | onboarding | unresolved | negative | 7 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0005 |
| CHAT-2026-02-0060 | 2026-02-13 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1059 |
| CHAT-2026-02-0061 | 2026-02-05 | settlement status | resolved | positive | 3 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0031 |
| CHAT-2026-02-0062 | 2026-02-13 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1061 |
| CHAT-2026-02-0063 | 2026-02-23 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-0007 |
| CHAT-2026-02-0064 | 2026-02-17 | password reset | resolved | neutral | 4 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-1063 |
| CHAT-2026-02-0065 | 2026-02-04 | onboarding | unresolved | negative | 5 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0033 |
| CHAT-2026-02-0066 | 2026-02-10 | onboarding | unresolved | negative | 5 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1065 |
| CHAT-2026-02-0067 | 2026-02-02 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0009 |
| CHAT-2026-02-0068 | 2026-02-22 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1067 |
| CHAT-2026-02-0069 | 2026-02-22 | settlement status | resolved | positive | 3 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0035 |
| CHAT-2026-02-0070 | 2026-02-03 | billing question | resolved | neutral | 4 | content | Charge description unclear on statement; agent clarified | Once you explained it made sense. | CUST-1069 |
| CHAT-2026-02-0071 | 2026-02-16 | password reset | resolved | neutral | 5 | authentication | Self-service reset worked third attempt — agent monitored session | It eventually worked but I nearly gave up. | CUST-0011 |
| CHAT-2026-02-0072 | 2026-02-04 | onboarding | unresolved | negative | 6 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-1071 |
| CHAT-2026-02-0073 | 2026-02-18 | onboarding | unresolved | negative | 5 | navigation | Webhook setup steps not matching updated API documentation | I followed the docs exactly and it still failed. | CUST-0037 |
| CHAT-2026-02-0074 | 2026-02-06 | settlement status | resolved | positive | 2 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-1073 |
| CHAT-2026-02-0075 | 2026-02-28 | settlement status | resolved | positive | 1 | none | Agent provided proactive settlement update mid-chat | That was exactly what I needed to know. | CUST-0013 |
| ticket id | created date | category | priority | status | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| HELP-2026-02-0001 | 2026-02-13 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-0008 |
| HELP-2026-02-0002 | 2026-02-03 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1501 |
| HELP-2026-02-0003 | 2026-02-05 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0034 |
| HELP-2026-02-0004 | 2026-02-23 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1503 |
| HELP-2026-02-0005 | 2026-02-14 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0010 |
| HELP-2026-02-0006 | 2026-02-05 | authentication | high | resolved | 6 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1505 |
| HELP-2026-02-0007 | 2026-02-17 | billing | medium | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-0036 |
| HELP-2026-02-0008 | 2026-02-16 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-1507 |
| HELP-2026-02-0009 | 2026-02-08 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0012 |
| HELP-2026-02-0010 | 2026-02-12 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1509 |
| HELP-2026-02-0011 | 2026-02-07 | authentication | high | resolved | 6 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0038 |
| HELP-2026-02-0012 | 2026-02-27 | authentication | high | resolved | 4 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1511 |
| HELP-2026-02-0013 | 2026-02-17 | authentication | high | resolved | 6 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0014 |
| HELP-2026-02-0014 | 2026-02-08 | billing | medium | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-1513 |
| HELP-2026-02-0015 | 2026-02-08 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-0040 |
| HELP-2026-02-0016 | 2026-02-12 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1515 |
| HELP-2026-02-0017 | 2026-02-05 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0016 |
| HELP-2026-02-0018 | 2026-02-16 | authentication | high | resolved | 6 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1517 |
| HELP-2026-02-0019 | 2026-02-26 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0042 |
| HELP-2026-02-0020 | 2026-02-06 | authentication | high | resolved | 6 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1519 |
| HELP-2026-02-0021 | 2026-02-21 | billing | medium | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-0018 |
| HELP-2026-02-0022 | 2026-02-28 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-1521 |
| HELP-2026-02-0023 | 2026-02-08 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0044 |
| HELP-2026-02-0024 | 2026-02-17 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1523 |
| HELP-2026-02-0025 | 2026-02-13 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0020 |
| HELP-2026-02-0026 | 2026-02-19 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1525 |
| HELP-2026-02-0027 | 2026-02-20 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0046 |
| HELP-2026-02-0028 | 2026-02-09 | billing | medium | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-1527 |
| HELP-2026-02-0029 | 2026-02-10 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-0022 |
| HELP-2026-02-0030 | 2026-02-05 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1529 |
| HELP-2026-02-0031 | 2026-02-25 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0048 |
| HELP-2026-02-0032 | 2026-02-06 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1531 |
| HELP-2026-02-0033 | 2026-02-26 | authentication | high | resolved | 4 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0024 |
| HELP-2026-02-0034 | 2026-02-08 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1533 |
| HELP-2026-02-0035 | 2026-02-03 | billing | medium | resolved | 3 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-0050 |
| HELP-2026-02-0036 | 2026-02-08 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-1535 |
| HELP-2026-02-0037 | 2026-02-19 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0026 |
| HELP-2026-02-0038 | 2026-02-05 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1537 |
| HELP-2026-02-0039 | 2026-02-15 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0002 |
| HELP-2026-02-0040 | 2026-02-27 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1539 |
| HELP-2026-02-0041 | 2026-02-07 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0028 |
| HELP-2026-02-0042 | 2026-02-23 | billing | medium | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-1541 |
| HELP-2026-02-0043 | 2026-02-16 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-0004 |
| HELP-2026-02-0044 | 2026-02-14 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1543 |
| HELP-2026-02-0045 | 2026-02-23 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0030 |
| HELP-2026-02-0046 | 2026-02-19 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1545 |
| HELP-2026-02-0047 | 2026-02-08 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0006 |
| HELP-2026-02-0048 | 2026-02-07 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1547 |
| HELP-2026-02-0049 | 2026-02-14 | billing | medium | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-0032 |
| HELP-2026-02-0050 | 2026-02-10 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-1549 |
| HELP-2026-02-0051 | 2026-02-04 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0008 |
| HELP-2026-02-0052 | 2026-02-12 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1551 |
| HELP-2026-02-0053 | 2026-02-13 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0034 |
| HELP-2026-02-0054 | 2026-02-14 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1553 |
| HELP-2026-02-0055 | 2026-02-27 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0010 |
| HELP-2026-02-0056 | 2026-02-08 | billing | medium | resolved | 4 | content | Invoice line item 'platform fee' not explained in documentation | Please add a glossary to your billing page. | CUST-1555 |
| HELP-2026-02-0057 | 2026-02-05 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing after documentation update | The new docs don't match the error I'm seeing. | CUST-0036 |
| HELP-2026-02-0058 | 2026-02-03 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-1557 |
| HELP-2026-02-0059 | 2026-02-09 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made complete sense. | CUST-0012 |
| HELP-2026-02-0060 | 2026-02-12 | authentication | high | resolved | 5 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1559 |
| HELP-2026-02-0061 | 2026-02-27 | authentication | high | resolved | 4 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-0038 |
| HELP-2026-02-0062 | 2026-02-19 | authentication | high | resolved | 4 | authentication | MFA device change required manual agent intervention | I lost access for two days before it was fixed. | CUST-1561 |
| call id | date | call reason | resolution | sentiment | effort score | friction type | notes | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CALL-2026-02-0001 | 2026-02-23 | onboarding | resolved | neutral | 5 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-0015 |
| CALL-2026-02-0002 | 2026-02-28 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2001 |
| CALL-2026-02-0003 | 2026-02-20 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0041 |
| CALL-2026-02-0004 | 2026-02-25 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2003 |
| CALL-2026-02-0005 | 2026-02-10 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0017 |
| CALL-2026-02-0006 | 2026-02-25 | service status | resolved | positive | 3 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2005 |
| CALL-2026-02-0007 | 2026-02-12 | password reset | unresolved | negative | 6 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-0043 |
| CALL-2026-02-0008 | 2026-02-25 | onboarding | resolved | neutral | 6 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-2007 |
| CALL-2026-02-0009 | 2026-02-17 | billing | resolved | neutral | 4 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0019 |
| CALL-2026-02-0010 | 2026-02-10 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2009 |
| CALL-2026-02-0011 | 2026-02-13 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0045 |
| CALL-2026-02-0012 | 2026-02-18 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2011 |
| CALL-2026-02-0013 | 2026-02-22 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0021 |
| CALL-2026-02-0014 | 2026-02-18 | password reset | unresolved | negative | 6 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-2013 |
| CALL-2026-02-0015 | 2026-02-10 | onboarding | resolved | neutral | 4 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-0047 |
| CALL-2026-02-0016 | 2026-02-05 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2015 |
| CALL-2026-02-0017 | 2026-02-04 | billing | resolved | neutral | 2 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0023 |
| CALL-2026-02-0018 | 2026-02-05 | service status | resolved | positive | 3 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2017 |
| CALL-2026-02-0019 | 2026-02-18 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0049 |
| CALL-2026-02-0020 | 2026-02-18 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2019 |
| CALL-2026-02-0021 | 2026-02-28 | password reset | unresolved | negative | 7 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-0025 |
| CALL-2026-02-0022 | 2026-02-09 | onboarding | resolved | neutral | 5 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-2021 |
| CALL-2026-02-0023 | 2026-02-08 | billing | resolved | neutral | 4 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0001 |
| CALL-2026-02-0024 | 2026-02-20 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2023 |
| CALL-2026-02-0025 | 2026-02-07 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0027 |
| CALL-2026-02-0026 | 2026-02-27 | service status | resolved | positive | 1 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2025 |
| CALL-2026-02-0027 | 2026-02-28 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0003 |
| CALL-2026-02-0028 | 2026-02-23 | password reset | unresolved | negative | 6 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-2027 |
| CALL-2026-02-0029 | 2026-02-05 | onboarding | resolved | neutral | 5 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-0029 |
| CALL-2026-02-0030 | 2026-02-22 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2029 |
| CALL-2026-02-0031 | 2026-02-15 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0005 |
| CALL-2026-02-0032 | 2026-02-18 | service status | resolved | positive | 1 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2031 |
| CALL-2026-02-0033 | 2026-02-11 | service status | resolved | positive | 1 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0031 |
| CALL-2026-02-0034 | 2026-02-05 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2033 |
| CALL-2026-02-0035 | 2026-02-21 | password reset | unresolved | negative | 5 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-0007 |
| CALL-2026-02-0036 | 2026-02-16 | onboarding | resolved | neutral | 5 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-2035 |
| CALL-2026-02-0037 | 2026-02-14 | billing | resolved | neutral | 3 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0033 |
| CALL-2026-02-0038 | 2026-02-27 | billing | resolved | neutral | 2 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2037 |
| CALL-2026-02-0039 | 2026-02-25 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0009 |
| CALL-2026-02-0040 | 2026-02-01 | service status | resolved | positive | 3 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2039 |
| CALL-2026-02-0041 | 2026-02-07 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0035 |
| CALL-2026-02-0042 | 2026-02-25 | password reset | unresolved | negative | 5 | authentication | Reset failed during call; transferred to tier 2 | I've now spent an hour on this. | CUST-2041 |
| CALL-2026-02-0043 | 2026-02-06 | onboarding | resolved | neutral | 4 | navigation | Agent walked through webhook setup over phone step by step | Would have been better if the docs were clearer. | CUST-0011 |
| CALL-2026-02-0044 | 2026-02-20 | billing | resolved | neutral | 2 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-2043 |
| CALL-2026-02-0045 | 2026-02-05 | billing | resolved | neutral | 2 | content | Clarified platform fee breakdown for customer | Thank you for taking the time to explain. | CUST-0037 |
| CALL-2026-02-0046 | 2026-02-05 | service status | resolved | positive | 1 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2045 |
| CALL-2026-02-0047 | 2026-02-28 | service status | resolved | positive | 2 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-0013 |
| CALL-2026-02-0048 | 2026-02-02 | service status | resolved | positive | 3 | none | Settlement confirmed immediately; customer happy | Quick and helpful. | CUST-2047 |
| feedback id | date | page context | rating | feedback text | customer id |
|---|---|---|---|---|---|
| OD-2026-02-0001 | 2026-02-18 | portal/onboarding | 1 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-0022 |
| OD-2026-02-0002 | 2026-02-26 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2501 |
| OD-2026-02-0003 | 2026-02-17 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-0048 |
| OD-2026-02-0004 | 2026-02-24 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2503 |
| OD-2026-02-0005 | 2026-02-15 | portal/document-upload | 4 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0024 |
| OD-2026-02-0006 | 2026-02-22 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2505 |
| OD-2026-02-0007 | 2026-02-15 | portal/billing | 2 | I cannot find an explanation for platform fees anywhere on this page. | CUST-0050 |
| OD-2026-02-0008 | 2026-02-02 | portal/onboarding | 2 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-2507 |
| OD-2026-02-0009 | 2026-02-10 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-0026 |
| OD-2026-02-0010 | 2026-02-08 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2509 |
| OD-2026-02-0011 | 2026-02-04 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0002 |
| OD-2026-02-0012 | 2026-02-01 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2511 |
| OD-2026-02-0013 | 2026-02-19 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0028 |
| OD-2026-02-0014 | 2026-02-06 | portal/billing | 1 | I cannot find an explanation for platform fees anywhere on this page. | CUST-2513 |
| OD-2026-02-0015 | 2026-02-24 | portal/onboarding | 1 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-0004 |
| OD-2026-02-0016 | 2026-02-18 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2515 |
| OD-2026-02-0017 | 2026-02-18 | portal/settlements | 4 | Settlement status page is very clear. Easy to find and understand. | CUST-0030 |
| OD-2026-02-0018 | 2026-02-10 | portal/document-upload | 4 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2517 |
| OD-2026-02-0019 | 2026-02-10 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0006 |
| OD-2026-02-0020 | 2026-02-25 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2519 |
| OD-2026-02-0021 | 2026-02-25 | portal/billing | 2 | I cannot find an explanation for platform fees anywhere on this page. | CUST-0032 |
| OD-2026-02-0022 | 2026-02-11 | portal/onboarding | 1 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-2521 |
| OD-2026-02-0023 | 2026-02-21 | portal/settlements | 4 | Settlement status page is very clear. Easy to find and understand. | CUST-0008 |
| OD-2026-02-0024 | 2026-02-04 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2523 |
| OD-2026-02-0025 | 2026-02-17 | portal/document-upload | 4 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0034 |
| OD-2026-02-0026 | 2026-02-16 | portal/document-upload | 2 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2525 |
| OD-2026-02-0027 | 2026-02-23 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0010 |
| OD-2026-02-0028 | 2026-02-05 | portal/billing | 2 | I cannot find an explanation for platform fees anywhere on this page. | CUST-2527 |
| OD-2026-02-0029 | 2026-02-07 | portal/onboarding | 2 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-0036 |
| OD-2026-02-0030 | 2026-02-18 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2529 |
| OD-2026-02-0031 | 2026-02-22 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-0012 |
| OD-2026-02-0032 | 2026-02-16 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2531 |
| OD-2026-02-0033 | 2026-02-14 | portal/document-upload | 4 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0038 |
| OD-2026-02-0034 | 2026-02-21 | portal/document-upload | 3 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2533 |
| OD-2026-02-0035 | 2026-02-13 | portal/billing | 2 | I cannot find an explanation for platform fees anywhere on this page. | CUST-0014 |
| OD-2026-02-0036 | 2026-02-01 | portal/onboarding | 1 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-2535 |
| OD-2026-02-0037 | 2026-02-04 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-0040 |
| OD-2026-02-0038 | 2026-02-03 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2537 |
| OD-2026-02-0039 | 2026-02-26 | portal/document-upload | 4 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0016 |
| OD-2026-02-0040 | 2026-02-14 | portal/document-upload | 2 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-2539 |
| OD-2026-02-0041 | 2026-02-21 | portal/document-upload | 2 | Upload worked but feedback was delayed by 30 seconds. I wasn't sure if it had completed. | CUST-0042 |
| OD-2026-02-0042 | 2026-02-24 | portal/billing | 2 | I cannot find an explanation for platform fees anywhere on this page. | CUST-2541 |
| OD-2026-02-0043 | 2026-02-27 | portal/onboarding | 1 | The webhook setup guide is out of date. The steps don't match what I see in the dashboard. | CUST-0018 |
| OD-2026-02-0044 | 2026-02-22 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-2543 |
| OD-2026-02-0045 | 2026-02-17 | portal/settlements | 5 | Settlement status page is very clear. Easy to find and understand. | CUST-0044 |
| response id | date | survey type | nps score | csat score | effort score | verbatim | nps category | customer id |
|---|---|---|---|---|---|---|---|---|
| SUR-2026-02-0001 | 2026-02-07 | monthly-nps | 4 | 1 | 7 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-0029 |
| SUR-2026-02-0002 | 2026-02-02 | monthly-nps | 10 | 5 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3001 |
| SUR-2026-02-0003 | 2026-02-07 | monthly-nps | 9 | 5 | 3 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-0005 |
| SUR-2026-02-0004 | 2026-02-14 | monthly-nps | 8 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3003 |
| SUR-2026-02-0005 | 2026-02-14 | monthly-nps | 7 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0031 |
| SUR-2026-02-0006 | 2026-02-27 | monthly-nps | 6 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | detractor | CUST-3005 |
| SUR-2026-02-0007 | 2026-02-16 | monthly-nps | 5 | 4 | 4 | Billing terminology is still too technical. Needs a glossary. | detractor | CUST-0007 |
| SUR-2026-02-0008 | 2026-02-11 | monthly-nps | 4 | 3 | 7 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-3007 |
| SUR-2026-02-0009 | 2026-02-19 | monthly-nps | 9 | 4 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-0033 |
| SUR-2026-02-0010 | 2026-02-15 | monthly-nps | 10 | 5 | 1 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3009 |
| SUR-2026-02-0011 | 2026-02-13 | monthly-nps | 8 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0009 |
| SUR-2026-02-0012 | 2026-02-07 | monthly-nps | 7 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3011 |
| SUR-2026-02-0013 | 2026-02-05 | monthly-nps | 8 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0035 |
| SUR-2026-02-0014 | 2026-02-27 | monthly-nps | 6 | 2 | 5 | Billing terminology is still too technical. Needs a glossary. | detractor | CUST-3013 |
| SUR-2026-02-0015 | 2026-02-16 | monthly-nps | 4 | 3 | 6 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-0011 |
| SUR-2026-02-0016 | 2026-02-17 | monthly-nps | 9 | 4 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3015 |
| SUR-2026-02-0017 | 2026-02-18 | monthly-nps | 8 | 5 | 1 | Settlement visibility has improved significantly. Love the status page. | passive | CUST-0037 |
| SUR-2026-02-0018 | 2026-02-25 | monthly-nps | 7 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3017 |
| SUR-2026-02-0019 | 2026-02-27 | monthly-nps | 7 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0013 |
| SUR-2026-02-0020 | 2026-02-23 | monthly-nps | 6 | 5 | 4 | Support staff are great but the initial hold times are disappointing. | detractor | CUST-3019 |
| SUR-2026-02-0021 | 2026-02-07 | monthly-nps | 6 | 3 | 5 | Billing terminology is still too technical. Needs a glossary. | detractor | CUST-0039 |
| SUR-2026-02-0022 | 2026-02-21 | monthly-nps | 6 | 1 | 6 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-3021 |
| SUR-2026-02-0023 | 2026-02-16 | monthly-nps | 9 | 5 | 1 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-0015 |
| SUR-2026-02-0024 | 2026-02-19 | monthly-nps | 9 | 5 | 1 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3023 |
| SUR-2026-02-0025 | 2026-02-11 | monthly-nps | 7 | 3 | 5 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0041 |
| SUR-2026-02-0026 | 2026-02-17 | monthly-nps | 7 | 5 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3025 |
| SUR-2026-02-0027 | 2026-02-07 | monthly-nps | 7 | 3 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0017 |
| SUR-2026-02-0028 | 2026-02-08 | monthly-nps | 5 | 3 | 5 | Billing terminology is still too technical. Needs a glossary. | detractor | CUST-3027 |
| SUR-2026-02-0029 | 2026-02-02 | monthly-nps | 5 | 2 | 7 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-0043 |
| SUR-2026-02-0030 | 2026-02-15 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3029 |
| SUR-2026-02-0031 | 2026-02-07 | monthly-nps | 10 | 5 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-0019 |
| SUR-2026-02-0032 | 2026-02-08 | monthly-nps | 7 | 5 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3031 |
| SUR-2026-02-0033 | 2026-02-04 | monthly-nps | 7 | 4 | 4 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0045 |
| SUR-2026-02-0034 | 2026-02-28 | monthly-nps | 6 | 3 | 4 | Support staff are great but the initial hold times are disappointing. | detractor | CUST-3033 |
| SUR-2026-02-0035 | 2026-02-03 | monthly-nps | 6 | 3 | 6 | Billing terminology is still too technical. Needs a glossary. | detractor | CUST-0021 |
| SUR-2026-02-0036 | 2026-02-10 | monthly-nps | 5 | 1 | 6 | Onboarding took far longer than expected due to webhook documentation issues. | detractor | CUST-3035 |
| SUR-2026-02-0037 | 2026-02-13 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-0047 |
| SUR-2026-02-0038 | 2026-02-28 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved significantly. Love the status page. | promoter | CUST-3037 |
| SUR-2026-02-0039 | 2026-02-19 | monthly-nps | 7 | 4 | 5 | Support staff are great but the initial hold times are disappointing. | passive | CUST-0023 |
| SUR-2026-02-0040 | 2026-02-19 | monthly-nps | 7 | 3 | 5 | Support staff are great but the initial hold times are disappointing. | passive | CUST-3039 |