Interactions
270
Synthetic records in period
Operations
Channel demand, workload, and operational friction.
Resolution rate
80.0%
Resolved cases; higher is better
Average effort
3.8
1–7; lower is better
Repeat contact
26.1%
Customers with more than one interaction
Channels
5
Distinct source channels
Top driver
onboarding
Most frequent interaction category
Channel mix
| Channel | Interactions | Share |
|---|---|---|
| chat | 75 | 27.8% |
| help | 62 | 23.0% |
| phone | 48 | 17.8% |
| portal | 45 | 16.7% |
| survey | 40 | 14.8% |