Data Explorer
Inspect source-shaped mock tables, normalized evidence, provenance, and customer timelines.
| id | customer id | date | source | category | status | effort score | flag | detail |
|---|---|---|---|---|---|---|---|---|
| CUST-2013 | 2026-03-01 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-0015 | 2026-03-01 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-1011 | 2026-03-01 | chat | billing question | resolved | 3 | content | Customer needed help understanding fee breakdown | |
| CUST-0045 | 2026-03-01 | chat | billing question | resolved | 3 | content | Customer needed help understanding fee breakdown | |
| CUST-0040 | 2026-03-01 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0002 | 2026-03-01 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0028 | 2026-03-01 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0010 | 2026-03-01 | help | authentication | resolved | 5 | authentication | Password reset flow required multiple retry attempts | |
| CUST-0040 | 2026-03-01 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0038 | 2026-03-01 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2549 | 2026-03-01 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-0001 | 2026-03-01 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-2011 | 2026-03-02 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0007 | 2026-03-02 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-1005 | 2026-03-02 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0027 | 2026-03-02 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0029 | 2026-03-02 | chat | billing question | resolved | 3 | content | Customer needed help understanding fee breakdown | |
| CUST-1069 | 2026-03-02 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1509 | 2026-03-02 | help | authentication | resolved | 7 | authentication | Password reset flow required multiple retry attempts | |
| CUST-1559 | 2026-03-02 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0022 | 2026-03-02 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-0010 | 2026-03-02 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-2535 | 2026-03-02 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0033 | 2026-03-02 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0019 | 2026-03-03 | phone | settlement status | resolved | 1 | none | Settlement confirmed and customer satisfied | |
| CUST-0025 | 2026-03-03 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0031 | 2026-03-03 | chat | onboarding | unresolved | 5 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-0011 | 2026-03-03 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-1079 | 2026-03-03 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0014 | 2026-03-03 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1515 | 2026-03-03 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-0022 | 2026-03-03 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-0013 | 2026-03-03 | survey | monthly-nps | responded | 6 | Password reset is too complicated and took multiple tries. | ||
| CUST-2003 | 2026-03-04 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-1001 | 2026-03-04 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-1061 | 2026-03-04 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0041 | 2026-03-04 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-1541 | 2026-03-04 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-2513 | 2026-03-04 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2519 | 2026-03-04 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0034 | 2026-03-04 | portal | portal/settlements | responded | Settlement status page is very clear and easy to understand. | |||
| CUST-3001 | 2026-03-04 | survey | monthly-nps | responded | 4 | Generally happy but billing terminology still confuses me. | ||
| CUST-3019 | 2026-03-04 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-0009 | 2026-03-05 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0017 | 2026-03-05 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0009 | 2026-03-05 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0032 | 2026-03-05 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0008 | 2026-03-05 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1551 | 2026-03-05 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-2533 | 2026-03-05 | portal | portal/settlements | responded | Settlement status page is very clear and easy to understand. | |||
| CUST-3003 | 2026-03-05 | survey | monthly-nps | responded | 6 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0031 | 2026-03-05 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-3029 | 2026-03-05 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-0007 | 2026-03-06 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1021 | 2026-03-06 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0023 | 2026-03-06 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-0007 | 2026-03-06 | chat | settlement status | resolved | 1 | none | Proactive settlement status shared during chat | |
| CUST-0039 | 2026-03-06 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1501 | 2026-03-06 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-1521 | 2026-03-06 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1553 | 2026-03-06 | help | portal | resolved | 5 | navigation | Profile settings location not obvious in new layout | |
| CUST-0012 | 2026-03-06 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0017 | 2026-03-06 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-2005 | 2026-03-07 | phone | password reset | unresolved | 6 | authentication | Reset flow failed during call — required callback | |
| CUST-1035 | 2026-03-07 | chat | settlement status | resolved | 1 | none | Proactive settlement status shared during chat | |
| CUST-0036 | 2026-03-07 | help | settlement | resolved | 3 | none | Customer needed settlement timeline clarification | |
| CUST-0018 | 2026-03-07 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-1563 | 2026-03-07 | help | authentication | resolved | 6 | authentication | Password reset flow required multiple retry attempts | |
| CUST-2523 | 2026-03-07 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2539 | 2026-03-07 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3005 | 2026-03-07 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-2009 | 2026-03-08 | phone | service status | resolved | 4 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-0015 | 2026-03-08 | chat | billing question | resolved | 3 | content | Customer needed help understanding fee breakdown | |
| CUST-0013 | 2026-03-08 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-1565 | 2026-03-08 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-2543 | 2026-03-08 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-3015 | 2026-03-08 | survey | monthly-nps | responded | 2 | Settlement visibility has improved. I like the new status page. | ||
| CUST-2021 | 2026-03-09 | phone | password reset | unresolved | 6 | authentication | Reset flow failed during call — required callback | |
| CUST-0029 | 2026-03-09 | phone | billing | resolved | 4 | content | Agent clarified statement terminology verbally | |
| CUST-0013 | 2026-03-09 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-1015 | 2026-03-09 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1047 | 2026-03-09 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-1561 | 2026-03-09 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-0024 | 2026-03-09 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-0018 | 2026-03-09 | portal | portal/settlements | responded | Settlement status page is very clear and easy to understand. | |||
| CUST-0046 | 2026-03-09 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3035 | 2026-03-09 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0025 | 2026-03-09 | survey | monthly-nps | responded | 1 | Settlement visibility has improved. I like the new status page. | ||
| CUST-0023 | 2026-03-10 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-2035 | 2026-03-10 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-0037 | 2026-03-10 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1037 | 2026-03-10 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-0033 | 2026-03-10 | chat | billing question | resolved | 5 | content | Customer needed help understanding fee breakdown | |
| CUST-0035 | 2026-03-10 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1073 | 2026-03-10 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-0046 | 2026-03-10 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-1555 | 2026-03-10 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-2503 | 2026-03-10 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3017 | 2026-03-10 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0047 | 2026-03-10 | survey | monthly-nps | responded | 6 | Password reset is too complicated and took multiple tries. | ||
| CUST-2031 | 2026-03-11 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-2039 | 2026-03-11 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-2049 | 2026-03-11 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-2051 | 2026-03-11 | phone | onboarding | resolved | 5 | navigation | Walked customer through webhook setup over the phone | |
| CUST-1009 | 2026-03-11 | chat | password reset | unresolved | 7 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-0011 | 2026-03-11 | chat | billing question | resolved | 5 | content | Customer needed help understanding fee breakdown | |
| CUST-1549 | 2026-03-11 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0014 | 2026-03-11 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0044 | 2026-03-11 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0009 | 2026-03-11 | survey | monthly-nps | responded | 2 | Generally happy but billing terminology still confuses me. | ||
| CUST-3039 | 2026-03-11 | survey | monthly-nps | responded | 6 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-3041 | 2026-03-11 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-2019 | 2026-03-12 | phone | billing | resolved | 4 | content | Agent clarified statement terminology verbally | |
| CUST-0026 | 2026-03-12 | help | authentication | resolved | 5 | authentication | Password reset flow required multiple retry attempts | |
| CUST-1567 | 2026-03-12 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | |
| CUST-2505 | 2026-03-12 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-0041 | 2026-03-13 | phone | billing | resolved | 2 | content | Agent clarified statement terminology verbally | |
| CUST-1029 | 2026-03-13 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-0047 | 2026-03-13 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1063 | 2026-03-13 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-0034 | 2026-03-13 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0038 | 2026-03-13 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-1531 | 2026-03-13 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0004 | 2026-03-13 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-0006 | 2026-03-13 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-3033 | 2026-03-13 | survey | monthly-nps | responded | 2 | Settlement visibility has improved. I like the new status page. | ||
| CUST-0035 | 2026-03-14 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-1019 | 2026-03-14 | chat | billing question | resolved | 5 | content | Customer needed help understanding fee breakdown | |
| CUST-1057 | 2026-03-14 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-2527 | 2026-03-14 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-2537 | 2026-03-14 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0042 | 2026-03-14 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3025 | 2026-03-14 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-2001 | 2026-03-15 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-2007 | 2026-03-15 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-1023 | 2026-03-15 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1049 | 2026-03-15 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0042 | 2026-03-15 | help | authentication | resolved | 6 | authentication | Password reset flow required multiple retry attempts | |
| CUST-0020 | 2026-03-15 | help | settlement | resolved | 4 | none | Customer needed settlement timeline clarification | |
| CUST-0004 | 2026-03-15 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3007 | 2026-03-15 | survey | monthly-nps | responded | 5 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-3013 | 2026-03-15 | survey | monthly-nps | responded | 6 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0041 | 2026-03-15 | survey | monthly-nps | responded | 2 | Settlement visibility has improved. I like the new status page. | ||
| CUST-0045 | 2026-03-16 | phone | billing | resolved | 4 | content | Agent clarified statement terminology verbally | |
| CUST-2023 | 2026-03-16 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-1013 | 2026-03-16 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1039 | 2026-03-16 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-2501 | 2026-03-16 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0030 | 2026-03-16 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0040 | 2026-03-16 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-2541 | 2026-03-16 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3011 | 2026-03-16 | survey | monthly-nps | responded | 4 | Generally happy but billing terminology still confuses me. | ||
| CUST-0011 | 2026-03-17 | phone | onboarding | resolved | 5 | navigation | Walked customer through webhook setup over the phone | |
| CUST-2053 | 2026-03-17 | phone | settlement status | resolved | 3 | none | Settlement confirmed and customer satisfied | |
| CUST-0029 | 2026-03-17 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-0005 | 2026-03-17 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-1053 | 2026-03-17 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-1067 | 2026-03-17 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1513 | 2026-03-17 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1527 | 2026-03-17 | help | authentication | resolved | 6 | authentication | Password reset flow required multiple retry attempts | |
| CUST-1547 | 2026-03-17 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-2521 | 2026-03-17 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-3023 | 2026-03-17 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0023 | 2026-03-17 | survey | monthly-nps | responded | 4 | Generally happy but billing terminology still confuses me. | ||
| CUST-3043 | 2026-03-17 | survey | monthly-nps | responded | 3 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0003 | 2026-03-18 | phone | settlement status | resolved | 3 | none | Settlement confirmed and customer satisfied | |
| CUST-2027 | 2026-03-18 | phone | service status | resolved | 3 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-0031 | 2026-03-18 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-1025 | 2026-03-18 | chat | settlement status | resolved | 1 | none | Proactive settlement status shared during chat | |
| CUST-0041 | 2026-03-18 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1059 | 2026-03-18 | chat | account access | resolved | 6 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1071 | 2026-03-18 | chat | settlement status | resolved | 1 | none | Proactive settlement status shared during chat | |
| CUST-0037 | 2026-03-18 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-1539 | 2026-03-18 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-2043 | 2026-03-19 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-0033 | 2026-03-19 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0001 | 2026-03-19 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0044 | 2026-03-19 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0030 | 2026-03-19 | help | portal | resolved | 3 | navigation | Profile settings location not obvious in new layout | |
| CUST-0034 | 2026-03-19 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-0015 | 2026-03-19 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0019 | 2026-03-19 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0045 | 2026-03-19 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0017 | 2026-03-20 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-2015 | 2026-03-20 | phone | onboarding | resolved | 5 | navigation | Walked customer through webhook setup over the phone | |
| CUST-0019 | 2026-03-20 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-0022 | 2026-03-20 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0048 | 2026-03-20 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0006 | 2026-03-20 | help | billing | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0026 | 2026-03-20 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0011 | 2026-03-20 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0037 | 2026-03-20 | survey | monthly-nps | responded | 3 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0039 | 2026-03-20 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-2037 | 2026-03-21 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-1003 | 2026-03-21 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0013 | 2026-03-21 | chat | onboarding | unresolved | 7 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1027 | 2026-03-21 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-1031 | 2026-03-21 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0003 | 2026-03-21 | chat | password reset | unresolved | 6 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-1075 | 2026-03-21 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0016 | 2026-03-21 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-1537 | 2026-03-21 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-2529 | 2026-03-21 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-3031 | 2026-03-21 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0015 | 2026-03-22 | phone | service status | resolved | 5 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-0039 | 2026-03-22 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0005 | 2026-03-22 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-2509 | 2026-03-22 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-0016 | 2026-03-22 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0029 | 2026-03-22 | survey | monthly-nps | responded | 6 | Password reset is too complicated and took multiple tries. | ||
| CUST-0037 | 2026-03-23 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-1045 | 2026-03-23 | chat | password reset | unresolved | 5 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-0049 | 2026-03-23 | chat | billing question | resolved | 3 | content | Customer needed help understanding fee breakdown | |
| CUST-0012 | 2026-03-23 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-1545 | 2026-03-23 | help | authentication | resolved | 6 | authentication | Password reset flow required multiple retry attempts | |
| CUST-1557 | 2026-03-23 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0048 | 2026-03-23 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-2525 | 2026-03-23 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-2531 | 2026-03-23 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2545 | 2026-03-23 | portal | portal/document-upload | responded | Upload status is not clear. I submitted but cannot tell if it went through. | |||
| CUST-0021 | 2026-03-23 | survey | monthly-nps | responded | 4 | Support team is helpful but initial wait times are frustrating. | ||
| CUST-0049 | 2026-03-23 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0009 | 2026-03-24 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-1503 | 2026-03-24 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1517 | 2026-03-24 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-0050 | 2026-03-24 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-0016 | 2026-03-24 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0042 | 2026-03-24 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0008 | 2026-03-24 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2017 | 2026-03-25 | phone | settlement status | resolved | 1 | none | Settlement confirmed and customer satisfied | |
| CUST-2025 | 2026-03-25 | phone | settlement status | resolved | 2 | none | Settlement confirmed and customer satisfied | |
| CUST-0005 | 2026-03-25 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-0031 | 2026-03-25 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-2033 | 2026-03-25 | phone | onboarding | resolved | 5 | navigation | Walked customer through webhook setup over the phone | |
| CUST-2045 | 2026-03-25 | phone | service status | resolved | 5 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-0003 | 2026-03-25 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1043 | 2026-03-25 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0050 | 2026-03-25 | portal | portal/settlements | responded | Settlement status page is very clear and easy to understand. | |||
| CUST-0002 | 2026-03-25 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0032 | 2026-03-25 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0020 | 2026-03-25 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-2547 | 2026-03-25 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0005 | 2026-03-25 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-0035 | 2026-03-25 | survey | monthly-nps | responded | 7 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-0043 | 2026-03-25 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-0027 | 2026-03-26 | phone | onboarding | resolved | 4 | navigation | Walked customer through webhook setup over the phone | |
| CUST-0033 | 2026-03-26 | phone | service status | resolved | 4 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-2047 | 2026-03-26 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0027 | 2026-03-26 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-0021 | 2026-03-26 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-0010 | 2026-03-26 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1525 | 2026-03-26 | help | portal | resolved | 5 | navigation | Profile settings location not obvious in new layout | |
| CUST-1533 | 2026-03-26 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-0001 | 2026-03-27 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-1017 | 2026-03-27 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-1055 | 2026-03-27 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-1065 | 2026-03-27 | chat | billing question | resolved | 4 | content | Customer needed help understanding fee breakdown | |
| CUST-0015 | 2026-03-27 | chat | onboarding | unresolved | 7 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1523 | 2026-03-27 | help | onboarding | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | |
| CUST-0024 | 2026-03-27 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | |
| CUST-3009 | 2026-03-27 | survey | monthly-nps | responded | 6 | Password reset is too complicated and took multiple tries. | ||
| CUST-2041 | 2026-03-28 | phone | password reset | unresolved | 6 | authentication | Reset flow failed during call — required callback | |
| CUST-0039 | 2026-03-28 | phone | password reset | unresolved | 6 | authentication | Reset flow failed during call — required callback | |
| CUST-1041 | 2026-03-28 | chat | account access | resolved | 5 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1507 | 2026-03-28 | help | portal | resolved | 5 | navigation | Profile settings location not obvious in new layout | |
| CUST-2511 | 2026-03-28 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0028 | 2026-03-28 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-2515 | 2026-03-28 | portal | portal/settlements | responded | Settlement status page is very clear and easy to understand. | |||
| CUST-0035 | 2026-03-29 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-1007 | 2026-03-29 | chat | settlement status | resolved | 2 | none | Proactive settlement status shared during chat | |
| CUST-0008 | 2026-03-29 | help | authentication | resolved | 6 | authentication | Password reset flow required multiple retry attempts | |
| CUST-1505 | 2026-03-29 | help | onboarding | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | |
| CUST-1519 | 2026-03-29 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0038 | 2026-03-29 | help | settlement | resolved | 2 | none | Customer needed settlement timeline clarification | |
| CUST-2517 | 2026-03-29 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-0007 | 2026-03-29 | survey | monthly-nps | responded | 2 | Settlement visibility has improved. I like the new status page. | ||
| CUST-3037 | 2026-03-29 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology still confuses me. | ||
| CUST-2029 | 2026-03-30 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0001 | 2026-03-30 | chat | password reset | unresolved | 5 | authentication | Recovery link expired during live chat — required escalation | |
| CUST-1033 | 2026-03-30 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1535 | 2026-03-30 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-1543 | 2026-03-30 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-0036 | 2026-03-30 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0036 | 2026-03-30 | portal | portal/settings | responded | Finding the profile section took too long. Navigation could be cleaner. | |||
| CUST-0012 | 2026-03-30 | portal | portal/onboarding | responded | The webhook setup guide is out of date. Steps don't match what I see. | |||
| CUST-0043 | 2026-03-31 | phone | onboarding | resolved | 6 | navigation | Walked customer through webhook setup over the phone | |
| CUST-0021 | 2026-03-31 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-0047 | 2026-03-31 | phone | password reset | unresolved | 7 | authentication | Reset flow failed during call — required callback | |
| CUST-0049 | 2026-03-31 | phone | service status | resolved | 5 | wait-time | Queue delay of 8 minutes before agent pickup | |
| CUST-0025 | 2026-03-31 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0041 | 2026-03-31 | phone | settlement status | resolved | 1 | none | Settlement confirmed and customer satisfied | |
| CUST-0043 | 2026-03-31 | chat | settlement status | resolved | 3 | none | Proactive settlement status shared during chat | |
| CUST-1051 | 2026-03-31 | chat | onboarding | unresolved | 6 | navigation | Webhook setup unclear after latest API docs update | |
| CUST-1077 | 2026-03-31 | chat | account access | resolved | 4 | wait-time | Chat queue delay of 12 minutes before resolution | |
| CUST-1511 | 2026-03-31 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-1529 | 2026-03-31 | help | billing | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | |
| CUST-0014 | 2026-03-31 | help | portal | resolved | 4 | navigation | Profile settings location not obvious in new layout | |
| CUST-2507 | 2026-03-31 | portal | portal/billing | responded | I don't understand the fee labels on this page. More explanation would help. | |||
| CUST-3021 | 2026-03-31 | survey | monthly-nps | responded | 6 | Onboarding took much longer than expected due to webhook issues. | ||
| CUST-3027 | 2026-03-31 | survey | monthly-nps | responded | 7 | Password reset is too complicated and took multiple tries. |
| case id | date | contact reason | resolution status | sentiment | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CHAT-2026-03-0001 | 2026-03-30 | password reset | unresolved | negative | 5 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-0001 |
| CHAT-2026-03-0002 | 2026-03-04 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1001 |
| CHAT-2026-03-0003 | 2026-03-26 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0027 |
| CHAT-2026-03-0004 | 2026-03-21 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1003 |
| CHAT-2026-03-0005 | 2026-03-25 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0003 |
| CHAT-2026-03-0006 | 2026-03-02 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1005 |
| CHAT-2026-03-0007 | 2026-03-17 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-0029 |
| CHAT-2026-03-0008 | 2026-03-29 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1007 |
| CHAT-2026-03-0009 | 2026-03-17 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0005 |
| CHAT-2026-03-0010 | 2026-03-11 | password reset | unresolved | negative | 7 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-1009 |
| CHAT-2026-03-0011 | 2026-03-18 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0031 |
| CHAT-2026-03-0012 | 2026-03-01 | billing question | resolved | neutral | 3 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1011 |
| CHAT-2026-03-0013 | 2026-03-06 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0007 |
| CHAT-2026-03-0014 | 2026-03-16 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1013 |
| CHAT-2026-03-0015 | 2026-03-19 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0033 |
| CHAT-2026-03-0016 | 2026-03-09 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-1015 |
| CHAT-2026-03-0017 | 2026-03-24 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0009 |
| CHAT-2026-03-0018 | 2026-03-27 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1017 |
| CHAT-2026-03-0019 | 2026-03-14 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-0035 |
| CHAT-2026-03-0020 | 2026-03-14 | billing question | resolved | neutral | 5 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1019 |
| CHAT-2026-03-0021 | 2026-03-11 | billing question | resolved | neutral | 5 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0011 |
| CHAT-2026-03-0022 | 2026-03-06 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1021 |
| CHAT-2026-03-0023 | 2026-03-10 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0037 |
| CHAT-2026-03-0024 | 2026-03-15 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1023 |
| CHAT-2026-03-0025 | 2026-03-21 | onboarding | unresolved | negative | 7 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-0013 |
| CHAT-2026-03-0026 | 2026-03-18 | settlement status | resolved | positive | 1 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1025 |
| CHAT-2026-03-0027 | 2026-03-22 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0039 |
| CHAT-2026-03-0028 | 2026-03-21 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-1027 |
| CHAT-2026-03-0029 | 2026-03-08 | billing question | resolved | neutral | 3 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0015 |
| CHAT-2026-03-0030 | 2026-03-13 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1029 |
| CHAT-2026-03-0031 | 2026-03-18 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0041 |
| CHAT-2026-03-0032 | 2026-03-21 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1031 |
| CHAT-2026-03-0033 | 2026-03-05 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0017 |
| CHAT-2026-03-0034 | 2026-03-30 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-1033 |
| CHAT-2026-03-0035 | 2026-03-31 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0043 |
| CHAT-2026-03-0036 | 2026-03-07 | settlement status | resolved | positive | 1 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1035 |
| CHAT-2026-03-0037 | 2026-03-20 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-0019 |
| CHAT-2026-03-0038 | 2026-03-10 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1037 |
| CHAT-2026-03-0039 | 2026-03-01 | billing question | resolved | neutral | 3 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0045 |
| CHAT-2026-03-0040 | 2026-03-16 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1039 |
| CHAT-2026-03-0041 | 2026-03-26 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0021 |
| CHAT-2026-03-0042 | 2026-03-28 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1041 |
| CHAT-2026-03-0043 | 2026-03-13 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-0047 |
| CHAT-2026-03-0044 | 2026-03-25 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1043 |
| CHAT-2026-03-0045 | 2026-03-06 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0023 |
| CHAT-2026-03-0046 | 2026-03-23 | password reset | unresolved | negative | 5 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-1045 |
| CHAT-2026-03-0047 | 2026-03-23 | billing question | resolved | neutral | 3 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0049 |
| CHAT-2026-03-0048 | 2026-03-09 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1047 |
| CHAT-2026-03-0049 | 2026-03-03 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0025 |
| CHAT-2026-03-0050 | 2026-03-15 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1049 |
| CHAT-2026-03-0051 | 2026-03-19 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0001 |
| CHAT-2026-03-0052 | 2026-03-31 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-1051 |
| CHAT-2026-03-0053 | 2026-03-02 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0027 |
| CHAT-2026-03-0054 | 2026-03-17 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1053 |
| CHAT-2026-03-0055 | 2026-03-21 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-0003 |
| CHAT-2026-03-0056 | 2026-03-27 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1055 |
| CHAT-2026-03-0057 | 2026-03-02 | billing question | resolved | neutral | 3 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0029 |
| CHAT-2026-03-0058 | 2026-03-14 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1057 |
| CHAT-2026-03-0059 | 2026-03-22 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0005 |
| CHAT-2026-03-0060 | 2026-03-18 | account access | resolved | negative | 6 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1059 |
| CHAT-2026-03-0061 | 2026-03-03 | onboarding | unresolved | negative | 5 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-0031 |
| CHAT-2026-03-0062 | 2026-03-04 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1061 |
| CHAT-2026-03-0063 | 2026-03-06 | settlement status | resolved | positive | 1 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0007 |
| CHAT-2026-03-0064 | 2026-03-13 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-1063 |
| CHAT-2026-03-0065 | 2026-03-10 | billing question | resolved | neutral | 5 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0033 |
| CHAT-2026-03-0066 | 2026-03-27 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1065 |
| CHAT-2026-03-0067 | 2026-03-05 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0009 |
| CHAT-2026-03-0068 | 2026-03-17 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1067 |
| CHAT-2026-03-0069 | 2026-03-10 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0035 |
| CHAT-2026-03-0070 | 2026-03-02 | onboarding | unresolved | negative | 6 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-1069 |
| CHAT-2026-03-0071 | 2026-03-03 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0011 |
| CHAT-2026-03-0072 | 2026-03-18 | settlement status | resolved | positive | 1 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1071 |
| CHAT-2026-03-0073 | 2026-03-18 | password reset | unresolved | negative | 6 | authentication | Recovery link expired during live chat — required escalation | I had to start over twice. | CUST-0037 |
| CHAT-2026-03-0074 | 2026-03-10 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-1073 |
| CHAT-2026-03-0075 | 2026-03-08 | billing question | resolved | neutral | 4 | content | Customer needed help understanding fee breakdown | Can you explain what this charge is for? | CUST-0013 |
| CHAT-2026-03-0076 | 2026-03-21 | account access | resolved | negative | 5 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1075 |
| CHAT-2026-03-0077 | 2026-03-06 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-0039 |
| CHAT-2026-03-0078 | 2026-03-31 | account access | resolved | negative | 4 | wait-time | Chat queue delay of 12 minutes before resolution | The wait was longer than the fix. | CUST-1077 |
| CHAT-2026-03-0079 | 2026-03-27 | onboarding | unresolved | negative | 7 | navigation | Webhook setup unclear after latest API docs update | I followed the docs but it still doesn't work. | CUST-0015 |
| CHAT-2026-03-0080 | 2026-03-03 | settlement status | resolved | positive | 2 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-1079 |
| CHAT-2026-03-0081 | 2026-03-04 | settlement status | resolved | positive | 3 | none | Proactive settlement status shared during chat | That was exactly what I needed. | CUST-0041 |
| ticket id | created date | category | priority | status | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| HELP-2026-03-0001 | 2026-03-29 | authentication | high | resolved | 6 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-0008 |
| HELP-2026-03-0002 | 2026-03-06 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1501 |
| HELP-2026-03-0003 | 2026-03-13 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0034 |
| HELP-2026-03-0004 | 2026-03-24 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1503 |
| HELP-2026-03-0005 | 2026-03-26 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0010 |
| HELP-2026-03-0006 | 2026-03-29 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1505 |
| HELP-2026-03-0007 | 2026-03-07 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-0036 |
| HELP-2026-03-0008 | 2026-03-28 | portal | low | resolved | 5 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1507 |
| HELP-2026-03-0009 | 2026-03-23 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0012 |
| HELP-2026-03-0010 | 2026-03-02 | authentication | high | resolved | 7 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-1509 |
| HELP-2026-03-0011 | 2026-03-13 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0038 |
| HELP-2026-03-0012 | 2026-03-31 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1511 |
| HELP-2026-03-0013 | 2026-03-03 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0014 |
| HELP-2026-03-0014 | 2026-03-17 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1513 |
| HELP-2026-03-0015 | 2026-03-01 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0040 |
| HELP-2026-03-0016 | 2026-03-03 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-1515 |
| HELP-2026-03-0017 | 2026-03-21 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0016 |
| HELP-2026-03-0018 | 2026-03-24 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1517 |
| HELP-2026-03-0019 | 2026-03-15 | authentication | high | resolved | 6 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-0042 |
| HELP-2026-03-0020 | 2026-03-29 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1519 |
| HELP-2026-03-0021 | 2026-03-07 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0018 |
| HELP-2026-03-0022 | 2026-03-06 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1521 |
| HELP-2026-03-0023 | 2026-03-19 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0044 |
| HELP-2026-03-0024 | 2026-03-27 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1523 |
| HELP-2026-03-0025 | 2026-03-15 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-0020 |
| HELP-2026-03-0026 | 2026-03-26 | portal | low | resolved | 5 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1525 |
| HELP-2026-03-0027 | 2026-03-10 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0046 |
| HELP-2026-03-0028 | 2026-03-17 | authentication | high | resolved | 6 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-1527 |
| HELP-2026-03-0029 | 2026-03-20 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0022 |
| HELP-2026-03-0030 | 2026-03-31 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1529 |
| HELP-2026-03-0031 | 2026-03-20 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0048 |
| HELP-2026-03-0032 | 2026-03-13 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1531 |
| HELP-2026-03-0033 | 2026-03-27 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0024 |
| HELP-2026-03-0034 | 2026-03-26 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-1533 |
| HELP-2026-03-0035 | 2026-03-24 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0050 |
| HELP-2026-03-0036 | 2026-03-30 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1535 |
| HELP-2026-03-0037 | 2026-03-12 | authentication | high | resolved | 5 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-0026 |
| HELP-2026-03-0038 | 2026-03-21 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1537 |
| HELP-2026-03-0039 | 2026-03-01 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0002 |
| HELP-2026-03-0040 | 2026-03-18 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1539 |
| HELP-2026-03-0041 | 2026-03-01 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0028 |
| HELP-2026-03-0042 | 2026-03-04 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1541 |
| HELP-2026-03-0043 | 2026-03-13 | settlement | medium | resolved | 4 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-0004 |
| HELP-2026-03-0044 | 2026-03-30 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1543 |
| HELP-2026-03-0045 | 2026-03-19 | portal | low | resolved | 3 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0030 |
| HELP-2026-03-0046 | 2026-03-23 | authentication | high | resolved | 6 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-1545 |
| HELP-2026-03-0047 | 2026-03-20 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0006 |
| HELP-2026-03-0048 | 2026-03-17 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1547 |
| HELP-2026-03-0049 | 2026-03-05 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0032 |
| HELP-2026-03-0050 | 2026-03-11 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1549 |
| HELP-2026-03-0051 | 2026-03-05 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0008 |
| HELP-2026-03-0052 | 2026-03-05 | settlement | medium | resolved | 3 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-1551 |
| HELP-2026-03-0053 | 2026-03-19 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0034 |
| HELP-2026-03-0054 | 2026-03-06 | portal | low | resolved | 5 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1553 |
| HELP-2026-03-0055 | 2026-03-01 | authentication | high | resolved | 5 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-0010 |
| HELP-2026-03-0056 | 2026-03-10 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1555 |
| HELP-2026-03-0057 | 2026-03-30 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0036 |
| HELP-2026-03-0058 | 2026-03-23 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1557 |
| HELP-2026-03-0059 | 2026-03-06 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0012 |
| HELP-2026-03-0060 | 2026-03-02 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1559 |
| HELP-2026-03-0061 | 2026-03-29 | settlement | medium | resolved | 2 | none | Customer needed settlement timeline clarification | Once explained it made sense. | CUST-0038 |
| HELP-2026-03-0062 | 2026-03-09 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-1561 |
| HELP-2026-03-0063 | 2026-03-31 | portal | low | resolved | 4 | navigation | Profile settings location not obvious in new layout | I eventually found it after exploring. | CUST-0014 |
| HELP-2026-03-0064 | 2026-03-07 | authentication | high | resolved | 6 | authentication | Password reset flow required multiple retry attempts | Why does it take four steps to reset a password? | CUST-1563 |
| HELP-2026-03-0065 | 2026-03-01 | billing | medium | resolved | 4 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-0040 |
| HELP-2026-03-0066 | 2026-03-08 | billing | medium | resolved | 3 | content | Invoice terminology unclear to customer — settlement lag unexplained | I don't understand what settlement lag means on my invoice. | CUST-1565 |
| HELP-2026-03-0067 | 2026-03-24 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0016 |
| HELP-2026-03-0068 | 2026-03-12 | onboarding | high | unresolved | 6 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-1567 |
| HELP-2026-03-0069 | 2026-03-24 | onboarding | high | unresolved | 7 | navigation | API webhook configuration failing post-documentation change | The new docs don't match the error I'm seeing. | CUST-0042 |
| call id | date | call reason | resolution | sentiment | effort score | friction type | notes | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CALL-2026-03-0001 | 2026-03-22 | service status | resolved | negative | 5 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-0015 |
| CALL-2026-03-0002 | 2026-03-15 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2001 |
| CALL-2026-03-0003 | 2026-03-13 | billing | resolved | neutral | 2 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0041 |
| CALL-2026-03-0004 | 2026-03-04 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2003 |
| CALL-2026-03-0005 | 2026-03-20 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0017 |
| CALL-2026-03-0006 | 2026-03-07 | password reset | unresolved | negative | 6 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2005 |
| CALL-2026-03-0007 | 2026-03-31 | onboarding | resolved | neutral | 6 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-0043 |
| CALL-2026-03-0008 | 2026-03-15 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2007 |
| CALL-2026-03-0009 | 2026-03-03 | settlement status | resolved | positive | 1 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0019 |
| CALL-2026-03-0010 | 2026-03-08 | service status | resolved | negative | 4 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-2009 |
| CALL-2026-03-0011 | 2026-03-16 | billing | resolved | neutral | 4 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0045 |
| CALL-2026-03-0012 | 2026-03-02 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2011 |
| CALL-2026-03-0013 | 2026-03-31 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0021 |
| CALL-2026-03-0014 | 2026-03-01 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2013 |
| CALL-2026-03-0015 | 2026-03-31 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0047 |
| CALL-2026-03-0016 | 2026-03-20 | onboarding | resolved | neutral | 5 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-2015 |
| CALL-2026-03-0017 | 2026-03-10 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0023 |
| CALL-2026-03-0018 | 2026-03-25 | settlement status | resolved | positive | 1 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2017 |
| CALL-2026-03-0019 | 2026-03-31 | service status | resolved | negative | 5 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-0049 |
| CALL-2026-03-0020 | 2026-03-12 | billing | resolved | neutral | 4 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2019 |
| CALL-2026-03-0021 | 2026-03-31 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0025 |
| CALL-2026-03-0022 | 2026-03-09 | password reset | unresolved | negative | 6 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2021 |
| CALL-2026-03-0023 | 2026-03-27 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0001 |
| CALL-2026-03-0024 | 2026-03-16 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2023 |
| CALL-2026-03-0025 | 2026-03-26 | onboarding | resolved | neutral | 4 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-0027 |
| CALL-2026-03-0026 | 2026-03-25 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2025 |
| CALL-2026-03-0027 | 2026-03-18 | settlement status | resolved | positive | 3 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0003 |
| CALL-2026-03-0028 | 2026-03-18 | service status | resolved | negative | 3 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-2027 |
| CALL-2026-03-0029 | 2026-03-09 | billing | resolved | neutral | 4 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0029 |
| CALL-2026-03-0030 | 2026-03-30 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2029 |
| CALL-2026-03-0031 | 2026-03-25 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0005 |
| CALL-2026-03-0032 | 2026-03-11 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2031 |
| CALL-2026-03-0033 | 2026-03-25 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0031 |
| CALL-2026-03-0034 | 2026-03-25 | onboarding | resolved | neutral | 5 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-2033 |
| CALL-2026-03-0035 | 2026-03-02 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0007 |
| CALL-2026-03-0036 | 2026-03-10 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2035 |
| CALL-2026-03-0037 | 2026-03-26 | service status | resolved | negative | 4 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-0033 |
| CALL-2026-03-0038 | 2026-03-21 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2037 |
| CALL-2026-03-0039 | 2026-03-05 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0009 |
| CALL-2026-03-0040 | 2026-03-11 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2039 |
| CALL-2026-03-0041 | 2026-03-29 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0035 |
| CALL-2026-03-0042 | 2026-03-28 | password reset | unresolved | negative | 6 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2041 |
| CALL-2026-03-0043 | 2026-03-17 | onboarding | resolved | neutral | 5 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-0011 |
| CALL-2026-03-0044 | 2026-03-19 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2043 |
| CALL-2026-03-0045 | 2026-03-23 | settlement status | resolved | positive | 2 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0037 |
| CALL-2026-03-0046 | 2026-03-25 | service status | resolved | negative | 5 | wait-time | Queue delay of 8 minutes before agent pickup | Most of my time was spent waiting. | CUST-2045 |
| CALL-2026-03-0047 | 2026-03-09 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-0013 |
| CALL-2026-03-0048 | 2026-03-26 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped clear it up. | CUST-2047 |
| CALL-2026-03-0049 | 2026-03-28 | password reset | unresolved | negative | 6 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0039 |
| CALL-2026-03-0050 | 2026-03-11 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-2049 |
| CALL-2026-03-0051 | 2026-03-01 | password reset | unresolved | negative | 7 | authentication | Reset flow failed during call — required callback | This should not be this complicated. | CUST-0015 |
| CALL-2026-03-0052 | 2026-03-11 | onboarding | resolved | neutral | 5 | navigation | Walked customer through webhook setup over the phone | Would have been better if the docs were clearer. | CUST-2051 |
| CALL-2026-03-0053 | 2026-03-31 | settlement status | resolved | positive | 1 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-0041 |
| CALL-2026-03-0054 | 2026-03-17 | settlement status | resolved | positive | 3 | none | Settlement confirmed and customer satisfied | Thank you for the quick answer. | CUST-2053 |
| feedback id | date | page context | rating | feedback text | customer id |
|---|---|---|---|---|---|
| OD-2026-03-0001 | 2026-03-02 | portal/document-upload | 2 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-0022 |
| OD-2026-03-0002 | 2026-03-16 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2501 |
| OD-2026-03-0003 | 2026-03-23 | portal/settings | 2 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0048 |
| OD-2026-03-0004 | 2026-03-10 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2503 |
| OD-2026-03-0005 | 2026-03-09 | portal/onboarding | 2 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0024 |
| OD-2026-03-0006 | 2026-03-12 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2505 |
| OD-2026-03-0007 | 2026-03-25 | portal/settlements | 5 | Settlement status page is very clear and easy to understand. | CUST-0050 |
| OD-2026-03-0008 | 2026-03-31 | portal/billing | 1 | I don't understand the fee labels on this page. More explanation would help. | CUST-2507 |
| OD-2026-03-0009 | 2026-03-20 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-0026 |
| OD-2026-03-0010 | 2026-03-22 | portal/document-upload | 2 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-2509 |
| OD-2026-03-0011 | 2026-03-25 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0002 |
| OD-2026-03-0012 | 2026-03-28 | portal/settings | 4 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2511 |
| OD-2026-03-0013 | 2026-03-28 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0028 |
| OD-2026-03-0014 | 2026-03-04 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2513 |
| OD-2026-03-0015 | 2026-03-15 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0004 |
| OD-2026-03-0016 | 2026-03-28 | portal/settlements | 5 | Settlement status page is very clear and easy to understand. | CUST-2515 |
| OD-2026-03-0017 | 2026-03-16 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-0030 |
| OD-2026-03-0018 | 2026-03-29 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-2517 |
| OD-2026-03-0019 | 2026-03-13 | portal/document-upload | 3 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-0006 |
| OD-2026-03-0020 | 2026-03-04 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2519 |
| OD-2026-03-0021 | 2026-03-25 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0032 |
| OD-2026-03-0022 | 2026-03-17 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2521 |
| OD-2026-03-0023 | 2026-03-24 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0008 |
| OD-2026-03-0024 | 2026-03-07 | portal/onboarding | 2 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2523 |
| OD-2026-03-0025 | 2026-03-04 | portal/settlements | 4 | Settlement status page is very clear and easy to understand. | CUST-0034 |
| OD-2026-03-0026 | 2026-03-23 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-2525 |
| OD-2026-03-0027 | 2026-03-02 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-0010 |
| OD-2026-03-0028 | 2026-03-14 | portal/document-upload | 2 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-2527 |
| OD-2026-03-0029 | 2026-03-30 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0036 |
| OD-2026-03-0030 | 2026-03-21 | portal/settings | 2 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2529 |
| OD-2026-03-0031 | 2026-03-30 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0012 |
| OD-2026-03-0032 | 2026-03-23 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2531 |
| OD-2026-03-0033 | 2026-03-01 | portal/onboarding | 2 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0038 |
| OD-2026-03-0034 | 2026-03-05 | portal/settlements | 5 | Settlement status page is very clear and easy to understand. | CUST-2533 |
| OD-2026-03-0035 | 2026-03-11 | portal/billing | 1 | I don't understand the fee labels on this page. More explanation would help. | CUST-0014 |
| OD-2026-03-0036 | 2026-03-02 | portal/billing | 2 | I don't understand the fee labels on this page. More explanation would help. | CUST-2535 |
| OD-2026-03-0037 | 2026-03-16 | portal/document-upload | 2 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-0040 |
| OD-2026-03-0038 | 2026-03-14 | portal/settings | 3 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2537 |
| OD-2026-03-0039 | 2026-03-22 | portal/settings | 2 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0016 |
| OD-2026-03-0040 | 2026-03-07 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2539 |
| OD-2026-03-0041 | 2026-03-14 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0042 |
| OD-2026-03-0042 | 2026-03-16 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2541 |
| OD-2026-03-0043 | 2026-03-09 | portal/settlements | 4 | Settlement status page is very clear and easy to understand. | CUST-0018 |
| OD-2026-03-0044 | 2026-03-08 | portal/billing | 3 | I don't understand the fee labels on this page. More explanation would help. | CUST-2543 |
| OD-2026-03-0045 | 2026-03-11 | portal/billing | 2 | I don't understand the fee labels on this page. More explanation would help. | CUST-0044 |
| OD-2026-03-0046 | 2026-03-23 | portal/document-upload | 2 | Upload status is not clear. I submitted but cannot tell if it went through. | CUST-2545 |
| OD-2026-03-0047 | 2026-03-25 | portal/settings | 4 | Finding the profile section took too long. Navigation could be cleaner. | CUST-0020 |
| OD-2026-03-0048 | 2026-03-25 | portal/settings | 4 | Finding the profile section took too long. Navigation could be cleaner. | CUST-2547 |
| OD-2026-03-0049 | 2026-03-09 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0046 |
| OD-2026-03-0050 | 2026-03-01 | portal/onboarding | 2 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-2549 |
| OD-2026-03-0051 | 2026-03-03 | portal/onboarding | 1 | The webhook setup guide is out of date. Steps don't match what I see. | CUST-0022 |
| response id | date | survey type | nps score | csat score | effort score | verbatim | nps category | customer id |
|---|---|---|---|---|---|---|---|---|
| SUR-2026-03-0001 | 2026-03-22 | monthly-nps | 6 | 3 | 6 | Password reset is too complicated and took multiple tries. | detractor | CUST-0029 |
| SUR-2026-03-0002 | 2026-03-04 | monthly-nps | 8 | 4 | 4 | Generally happy but billing terminology still confuses me. | passive | CUST-3001 |
| SUR-2026-03-0003 | 2026-03-25 | monthly-nps | 7 | 5 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-0005 |
| SUR-2026-03-0004 | 2026-03-05 | monthly-nps | 4 | 1 | 6 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3003 |
| SUR-2026-03-0005 | 2026-03-05 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0031 |
| SUR-2026-03-0006 | 2026-03-07 | monthly-nps | 3 | 3 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3005 |
| SUR-2026-03-0007 | 2026-03-29 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved. I like the new status page. | promoter | CUST-0007 |
| SUR-2026-03-0008 | 2026-03-15 | monthly-nps | 8 | 3 | 5 | Support team is helpful but initial wait times are frustrating. | passive | CUST-3007 |
| SUR-2026-03-0009 | 2026-03-02 | monthly-nps | 7 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | passive | CUST-0033 |
| SUR-2026-03-0010 | 2026-03-27 | monthly-nps | 7 | 2 | 6 | Password reset is too complicated and took multiple tries. | passive | CUST-3009 |
| SUR-2026-03-0011 | 2026-03-11 | monthly-nps | 8 | 3 | 2 | Generally happy but billing terminology still confuses me. | passive | CUST-0009 |
| SUR-2026-03-0012 | 2026-03-16 | monthly-nps | 8 | 4 | 4 | Generally happy but billing terminology still confuses me. | passive | CUST-3011 |
| SUR-2026-03-0013 | 2026-03-25 | monthly-nps | 4 | 1 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0035 |
| SUR-2026-03-0014 | 2026-03-15 | monthly-nps | 4 | 2 | 6 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3013 |
| SUR-2026-03-0015 | 2026-03-20 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0011 |
| SUR-2026-03-0016 | 2026-03-08 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved. I like the new status page. | promoter | CUST-3015 |
| SUR-2026-03-0017 | 2026-03-20 | monthly-nps | 7 | 4 | 3 | Support team is helpful but initial wait times are frustrating. | passive | CUST-0037 |
| SUR-2026-03-0018 | 2026-03-10 | monthly-nps | 7 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | passive | CUST-3017 |
| SUR-2026-03-0019 | 2026-03-03 | monthly-nps | 6 | 3 | 6 | Password reset is too complicated and took multiple tries. | detractor | CUST-0013 |
| SUR-2026-03-0020 | 2026-03-04 | monthly-nps | 8 | 5 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-3019 |
| SUR-2026-03-0021 | 2026-03-20 | monthly-nps | 7 | 3 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-0039 |
| SUR-2026-03-0022 | 2026-03-31 | monthly-nps | 4 | 3 | 6 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3021 |
| SUR-2026-03-0023 | 2026-03-19 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0015 |
| SUR-2026-03-0024 | 2026-03-17 | monthly-nps | 5 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3023 |
| SUR-2026-03-0025 | 2026-03-15 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved. I like the new status page. | promoter | CUST-0041 |
| SUR-2026-03-0026 | 2026-03-14 | monthly-nps | 6 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | detractor | CUST-3025 |
| SUR-2026-03-0027 | 2026-03-06 | monthly-nps | 7 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | passive | CUST-0017 |
| SUR-2026-03-0028 | 2026-03-31 | monthly-nps | 6 | 4 | 7 | Password reset is too complicated and took multiple tries. | detractor | CUST-3027 |
| SUR-2026-03-0029 | 2026-03-25 | monthly-nps | 8 | 4 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-0043 |
| SUR-2026-03-0030 | 2026-03-05 | monthly-nps | 8 | 3 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-3029 |
| SUR-2026-03-0031 | 2026-03-19 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0019 |
| SUR-2026-03-0032 | 2026-03-21 | monthly-nps | 5 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3031 |
| SUR-2026-03-0033 | 2026-03-19 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0045 |
| SUR-2026-03-0034 | 2026-03-13 | monthly-nps | 9 | 5 | 2 | Settlement visibility has improved. I like the new status page. | promoter | CUST-3033 |
| SUR-2026-03-0035 | 2026-03-23 | monthly-nps | 6 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | detractor | CUST-0021 |
| SUR-2026-03-0036 | 2026-03-09 | monthly-nps | 7 | 5 | 4 | Support team is helpful but initial wait times are frustrating. | passive | CUST-3035 |
| SUR-2026-03-0037 | 2026-03-10 | monthly-nps | 7 | 3 | 6 | Password reset is too complicated and took multiple tries. | passive | CUST-0047 |
| SUR-2026-03-0038 | 2026-03-29 | monthly-nps | 8 | 4 | 3 | Generally happy but billing terminology still confuses me. | passive | CUST-3037 |
| SUR-2026-03-0039 | 2026-03-17 | monthly-nps | 8 | 4 | 4 | Generally happy but billing terminology still confuses me. | passive | CUST-0023 |
| SUR-2026-03-0040 | 2026-03-11 | monthly-nps | 4 | 2 | 6 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3039 |
| SUR-2026-03-0041 | 2026-03-23 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-0049 |
| SUR-2026-03-0042 | 2026-03-11 | monthly-nps | 4 | 2 | 7 | Onboarding took much longer than expected due to webhook issues. | detractor | CUST-3041 |
| SUR-2026-03-0043 | 2026-03-09 | monthly-nps | 9 | 5 | 1 | Settlement visibility has improved. I like the new status page. | promoter | CUST-0025 |
| SUR-2026-03-0044 | 2026-03-17 | monthly-nps | 7 | 4 | 3 | Support team is helpful but initial wait times are frustrating. | passive | CUST-3043 |
| SUR-2026-03-0045 | 2026-03-01 | monthly-nps | 8 | 4 | 4 | Support team is helpful but initial wait times are frustrating. | passive | CUST-0001 |