Trends
Comparable metrics calculated from each monthly fixture.
InteractionsResolution rateAverage effortRepeat contact
| Metric | 2026-01 | 2026-02 | 2026-03 | Signal |
|---|---|---|---|---|
| Interactions | 240 | 270 | 300 | increasing |
| Resolution rate | 67.1 | 80.0 | 70.6 | increasing |
| Average effort | 4.7 | 3.8 | 4.6 | improving |
| Repeat contact | 26.6 | 26.1 | 25.3 | improving |