Normalized records
98
Ready for analysis
Service Experience Intelligence · 2026-01
Human-readable descriptions with direct access to the underlying JSON.
Complete report contract with domain, metrics, findings, opportunities, trends, and quality metadata.
Calculated period measures used by every report view.
Evidence-linked observations with severity and source record IDs.
Prioritized actions derived from configured finding rules.
Calculated comparisons from authored January, February, and March fixtures.
Normalized record-level evidence used by analysis and Explorer.
98 of 98 records shown
| id | case_id | entity_id | date | source | category | status | outcome | value | flag |
|---|---|---|---|---|---|---|---|---|---|
| SE-JAN-001 | SE-JAN-001 | ENTITY-0001 | 2026-01-03 | ticket | password reset | unresolved | negative | 6 | authentication |
| SE-JAN-002 | SE-JAN-002 | ENTITY-0002 | 2026-01-08 | chat | account access | resolved | neutral | 4 | wait-time |
| SE-JAN-003 | SE-JAN-003 | ENTITY-0003 | 2026-01-13 | call | billing question | resolved | neutral | 4 | content |
| SE-JAN-004 | SE-JAN-004 | ENTITY-0004 | 2026-01-19 | portal | document upload | unresolved | negative | 6 | navigation |
| SE-JAN-005 | SE-JAN-005 | ENTITY-0005 | 2026-01-26 | survey | general feedback | resolved | positive | 2 | none |
| SE-JAN-001-M006 | SE-JAN-001-M006 | ENTITY-0001 | 2026-01-06 | ticket | password reset | unresolved | negative | 6.1 | authentication |
| SE-JAN-002-M007 | SE-JAN-002-M007 | ENTITY-0002 | 2026-01-07 | chat | account access | resolved | neutral | 4.1 | wait-time |
| SE-JAN-003-M008 | SE-JAN-003-M008 | ENTITY-0003 | 2026-01-08 | call | billing question | resolved | neutral | 4.2 | content |
| SE-JAN-004-M009 | SE-JAN-004-M009 | ENTITY-0004 | 2026-01-09 | portal | document upload | unresolved | negative | 6.3 | navigation |
| SE-JAN-005-M010 | SE-JAN-005-M010 | ENTITY-0005 | 2026-01-10 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M011 | SE-JAN-001-M011 | ENTITY-0001 | 2026-01-11 | ticket | password reset | unresolved | negative | 5.8 | authentication |
| SE-JAN-002-M012 | SE-JAN-002-M012 | ENTITY-0002 | 2026-01-12 | chat | account access | resolved | neutral | 3.9 | wait-time |
| SE-JAN-003-M013 | SE-JAN-003-M013 | ENTITY-0003 | 2026-01-13 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M014 | SE-JAN-004-M014 | ENTITY-0004 | 2026-01-14 | portal | document upload | unresolved | negative | 6.0 | navigation |
| SE-JAN-005-M015 | SE-JAN-005-M015 | ENTITY-0005 | 2026-01-15 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M016 | SE-JAN-001-M016 | ENTITY-0001 | 2026-01-16 | ticket | password reset | unresolved | negative | 6.1 | authentication |
| SE-JAN-002-M017 | SE-JAN-002-M017 | ENTITY-0002 | 2026-01-17 | chat | account access | resolved | neutral | 4.2 | wait-time |
| SE-JAN-003-M018 | SE-JAN-003-M018 | ENTITY-0003 | 2026-01-18 | call | billing question | resolved | neutral | 4.2 | content |
| SE-JAN-004-M019 | SE-JAN-004-M019 | ENTITY-0004 | 2026-01-19 | portal | document upload | unresolved | negative | 5.7 | navigation |
| SE-JAN-005-M020 | SE-JAN-005-M020 | ENTITY-0005 | 2026-01-20 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M021 | SE-JAN-001-M021 | ENTITY-0001 | 2026-01-21 | ticket | password reset | unresolved | negative | 5.8 | authentication |
| SE-JAN-002-M022 | SE-JAN-002-M022 | ENTITY-0002 | 2026-01-22 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M023 | SE-JAN-003-M023 | ENTITY-0003 | 2026-01-23 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M024 | SE-JAN-004-M024 | ENTITY-0004 | 2026-01-24 | portal | document upload | unresolved | negative | 6.1 | navigation |
| SE-JAN-005-M025 | SE-JAN-005-M025 | ENTITY-0005 | 2026-01-25 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M026 | SE-JAN-001-M026 | ENTITY-0001 | 2026-01-26 | ticket | password reset | unresolved | negative | 6.2 | authentication |
| SE-JAN-002-M027 | SE-JAN-002-M027 | ENTITY-0002 | 2026-01-27 | chat | account access | resolved | neutral | 4.2 | wait-time |
| SE-JAN-003-M028 | SE-JAN-003-M028 | ENTITY-0003 | 2026-01-28 | call | billing question | resolved | neutral | 3.8 | content |
| SE-JAN-004-M029 | SE-JAN-004-M029 | ENTITY-0004 | 2026-01-01 | portal | document upload | unresolved | negative | 5.8 | navigation |
| SE-JAN-005-M030 | SE-JAN-005-M030 | ENTITY-0005 | 2026-01-02 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M031 | SE-JAN-001-M031 | ENTITY-0001 | 2026-01-03 | ticket | password reset | unresolved | negative | 5.9 | authentication |
| SE-JAN-002-M032 | SE-JAN-002-M032 | ENTITY-0002 | 2026-01-04 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M033 | SE-JAN-003-M033 | ENTITY-0003 | 2026-01-05 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M034 | SE-JAN-004-M034 | ENTITY-0004 | 2026-01-06 | portal | document upload | unresolved | negative | 6.1 | navigation |
| SE-JAN-005-M035 | SE-JAN-005-M035 | ENTITY-0005 | 2026-01-07 | survey | general feedback | resolved | positive | 2.1 | none |
| SE-JAN-001-M036 | SE-JAN-001-M036 | ENTITY-0001 | 2026-01-08 | ticket | password reset | unresolved | negative | 6.3 | authentication |
| SE-JAN-002-M037 | SE-JAN-002-M037 | ENTITY-0002 | 2026-01-09 | chat | account access | resolved | neutral | 3.8 | wait-time |
| SE-JAN-003-M038 | SE-JAN-003-M038 | ENTITY-0003 | 2026-01-10 | call | billing question | resolved | neutral | 3.9 | content |
| SE-JAN-004-M039 | SE-JAN-004-M039 | ENTITY-0004 | 2026-01-11 | portal | document upload | unresolved | negative | 5.8 | navigation |
| SE-JAN-005-M040 | SE-JAN-005-M040 | ENTITY-0005 | 2026-01-12 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M041 | SE-JAN-001-M041 | ENTITY-0001 | 2026-01-13 | ticket | password reset | unresolved | negative | 6.0 | authentication |
| SE-JAN-002-M042 | SE-JAN-002-M042 | ENTITY-0002 | 2026-01-14 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M043 | SE-JAN-003-M043 | ENTITY-0003 | 2026-01-15 | call | billing question | resolved | neutral | 4.1 | content |
| SE-JAN-004-M044 | SE-JAN-004-M044 | ENTITY-0004 | 2026-01-16 | portal | document upload | unresolved | negative | 6.2 | navigation |
| SE-JAN-005-M045 | SE-JAN-005-M045 | ENTITY-0005 | 2026-01-17 | survey | general feedback | resolved | positive | 2.1 | none |
| SE-JAN-001-M046 | SE-JAN-001-M046 | ENTITY-0001 | 2026-01-18 | ticket | password reset | unresolved | negative | 5.7 | authentication |
| SE-JAN-002-M047 | SE-JAN-002-M047 | ENTITY-0002 | 2026-01-19 | chat | account access | resolved | neutral | 3.9 | wait-time |
| SE-JAN-003-M048 | SE-JAN-003-M048 | ENTITY-0003 | 2026-01-20 | call | billing question | resolved | neutral | 3.9 | content |
| SE-JAN-004-M049 | SE-JAN-004-M049 | ENTITY-0004 | 2026-01-21 | portal | document upload | unresolved | negative | 5.9 | navigation |
| SE-JAN-005-M050 | SE-JAN-005-M050 | ENTITY-0005 | 2026-01-22 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M051 | SE-JAN-001-M051 | ENTITY-0001 | 2026-01-23 | ticket | password reset | unresolved | negative | 6.1 | authentication |
| SE-JAN-002-M052 | SE-JAN-002-M052 | ENTITY-0002 | 2026-01-24 | chat | account access | resolved | neutral | 4.1 | wait-time |
| SE-JAN-003-M053 | SE-JAN-003-M053 | ENTITY-0003 | 2026-01-25 | call | billing question | resolved | neutral | 4.2 | content |
| SE-JAN-004-M054 | SE-JAN-004-M054 | ENTITY-0004 | 2026-01-26 | portal | document upload | unresolved | negative | 6.3 | navigation |
| SE-JAN-005-M055 | SE-JAN-005-M055 | ENTITY-0005 | 2026-01-27 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M056 | SE-JAN-001-M056 | ENTITY-0001 | 2026-01-28 | ticket | password reset | unresolved | negative | 5.8 | authentication |
| SE-JAN-002-M057 | SE-JAN-002-M057 | ENTITY-0002 | 2026-01-01 | chat | account access | resolved | neutral | 3.9 | wait-time |
| SE-JAN-003-M058 | SE-JAN-003-M058 | ENTITY-0003 | 2026-01-02 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M059 | SE-JAN-004-M059 | ENTITY-0004 | 2026-01-03 | portal | document upload | unresolved | negative | 6.0 | navigation |
| SE-JAN-005-M060 | SE-JAN-005-M060 | ENTITY-0005 | 2026-01-04 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M061 | SE-JAN-001-M061 | ENTITY-0001 | 2026-01-05 | ticket | password reset | unresolved | negative | 6.1 | authentication |
| SE-JAN-002-M062 | SE-JAN-002-M062 | ENTITY-0002 | 2026-01-06 | chat | account access | resolved | neutral | 4.2 | wait-time |
| SE-JAN-003-M063 | SE-JAN-003-M063 | ENTITY-0003 | 2026-01-07 | call | billing question | resolved | neutral | 4.2 | content |
| SE-JAN-004-M064 | SE-JAN-004-M064 | ENTITY-0004 | 2026-01-08 | portal | document upload | unresolved | negative | 5.7 | navigation |
| SE-JAN-005-M065 | SE-JAN-005-M065 | ENTITY-0005 | 2026-01-09 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M066 | SE-JAN-001-M066 | ENTITY-0001 | 2026-01-10 | ticket | password reset | unresolved | negative | 5.8 | authentication |
| SE-JAN-002-M067 | SE-JAN-002-M067 | ENTITY-0002 | 2026-01-11 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M068 | SE-JAN-003-M068 | ENTITY-0003 | 2026-01-12 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M069 | SE-JAN-004-M069 | ENTITY-0004 | 2026-01-13 | portal | document upload | unresolved | negative | 6.1 | navigation |
| SE-JAN-005-M070 | SE-JAN-005-M070 | ENTITY-0005 | 2026-01-14 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M071 | SE-JAN-001-M071 | ENTITY-0001 | 2026-01-15 | ticket | password reset | unresolved | negative | 6.2 | authentication |
| SE-JAN-002-M072 | SE-JAN-002-M072 | ENTITY-0002 | 2026-01-16 | chat | account access | resolved | neutral | 4.2 | wait-time |
| SE-JAN-003-M073 | SE-JAN-003-M073 | ENTITY-0003 | 2026-01-17 | call | billing question | resolved | neutral | 3.8 | content |
| SE-JAN-004-M074 | SE-JAN-004-M074 | ENTITY-0004 | 2026-01-18 | portal | document upload | unresolved | negative | 5.8 | navigation |
| SE-JAN-005-M075 | SE-JAN-005-M075 | ENTITY-0005 | 2026-01-19 | survey | general feedback | resolved | positive | 1.9 | none |
| SE-JAN-001-M076 | SE-JAN-001-M076 | ENTITY-0001 | 2026-01-20 | ticket | password reset | unresolved | negative | 5.9 | authentication |
| SE-JAN-002-M077 | SE-JAN-002-M077 | ENTITY-0002 | 2026-01-21 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M078 | SE-JAN-003-M078 | ENTITY-0003 | 2026-01-22 | call | billing question | resolved | neutral | 4.0 | content |
| SE-JAN-004-M079 | SE-JAN-004-M079 | ENTITY-0004 | 2026-01-23 | portal | document upload | unresolved | negative | 6.1 | navigation |
| SE-JAN-005-M080 | SE-JAN-005-M080 | ENTITY-0005 | 2026-01-24 | survey | general feedback | resolved | positive | 2.1 | none |
| SE-JAN-001-M081 | SE-JAN-001-M081 | ENTITY-0001 | 2026-01-25 | ticket | password reset | unresolved | negative | 6.3 | authentication |
| SE-JAN-002-M082 | SE-JAN-002-M082 | ENTITY-0002 | 2026-01-26 | chat | account access | resolved | neutral | 3.8 | wait-time |
| SE-JAN-003-M083 | SE-JAN-003-M083 | ENTITY-0003 | 2026-01-27 | call | billing question | resolved | neutral | 3.9 | content |
| SE-JAN-004-M084 | SE-JAN-004-M084 | ENTITY-0004 | 2026-01-28 | portal | document upload | unresolved | negative | 5.8 | navigation |
| SE-JAN-005-M085 | SE-JAN-005-M085 | ENTITY-0005 | 2026-01-01 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M086 | SE-JAN-001-M086 | ENTITY-0001 | 2026-01-02 | ticket | password reset | unresolved | negative | 6.0 | authentication |
| SE-JAN-002-M087 | SE-JAN-002-M087 | ENTITY-0002 | 2026-01-03 | chat | account access | resolved | neutral | 4.0 | wait-time |
| SE-JAN-003-M088 | SE-JAN-003-M088 | ENTITY-0003 | 2026-01-04 | call | billing question | resolved | neutral | 4.1 | content |
| SE-JAN-004-M089 | SE-JAN-004-M089 | ENTITY-0004 | 2026-01-05 | portal | document upload | unresolved | negative | 6.2 | navigation |
| SE-JAN-005-M090 | SE-JAN-005-M090 | ENTITY-0005 | 2026-01-06 | survey | general feedback | resolved | positive | 2.1 | none |
| SE-JAN-001-M091 | SE-JAN-001-M091 | ENTITY-0001 | 2026-01-07 | ticket | password reset | unresolved | negative | 5.7 | authentication |
| SE-JAN-002-M092 | SE-JAN-002-M092 | ENTITY-0002 | 2026-01-08 | chat | account access | resolved | neutral | 3.9 | wait-time |
| SE-JAN-003-M093 | SE-JAN-003-M093 | ENTITY-0003 | 2026-01-09 | call | billing question | resolved | neutral | 3.9 | content |
| SE-JAN-004-M094 | SE-JAN-004-M094 | ENTITY-0004 | 2026-01-10 | portal | document upload | unresolved | negative | 5.9 | navigation |
| SE-JAN-005-M095 | SE-JAN-005-M095 | ENTITY-0005 | 2026-01-11 | survey | general feedback | resolved | positive | 2.0 | none |
| SE-JAN-001-M096 | SE-JAN-001-M096 | ENTITY-0001 | 2026-01-12 | ticket | password reset | unresolved | negative | 6.1 | authentication |
| SE-JAN-002-M097 | SE-JAN-002-M097 | ENTITY-0002 | 2026-01-13 | chat | account access | resolved | neutral | 4.1 | wait-time |
| SE-JAN-003-M098 | SE-JAN-003-M098 | ENTITY-0003 | 2026-01-14 | call | billing question | resolved | neutral | 4.2 | content |