[
  {
    "id": "SE-JAN-001",
    "date": "2026-01-03",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-JAN-002",
    "date": "2026-01-08",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-JAN-003",
    "date": "2026-01-13",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-JAN-004",
    "date": "2026-01-19",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-JAN-005",
    "date": "2026-01-26",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-JAN-001-M006",
    "date": "2026-01-06",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M006",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M007",
    "date": "2026-01-07",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M007",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M008",
    "date": "2026-01-08",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M008",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M009",
    "date": "2026-01-09",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.3",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M009",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M010",
    "date": "2026-01-10",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M010",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M011",
    "date": "2026-01-11",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M011",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M012",
    "date": "2026-01-12",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M012",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M013",
    "date": "2026-01-13",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M013",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M014",
    "date": "2026-01-14",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M014",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M015",
    "date": "2026-01-15",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M015",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M016",
    "date": "2026-01-16",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M016",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M017",
    "date": "2026-01-17",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M017",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M018",
    "date": "2026-01-18",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M018",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M019",
    "date": "2026-01-19",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M019",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M020",
    "date": "2026-01-20",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M020",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M021",
    "date": "2026-01-21",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M021",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M022",
    "date": "2026-01-22",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M022",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M023",
    "date": "2026-01-23",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M023",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M024",
    "date": "2026-01-24",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M024",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M025",
    "date": "2026-01-25",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M025",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M026",
    "date": "2026-01-26",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M026",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M027",
    "date": "2026-01-27",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M027",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M028",
    "date": "2026-01-28",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M028",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M029",
    "date": "2026-01-01",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M029",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M030",
    "date": "2026-01-02",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M030",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M031",
    "date": "2026-01-03",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M031",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M032",
    "date": "2026-01-04",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M032",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M033",
    "date": "2026-01-05",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M033",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M034",
    "date": "2026-01-06",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M034",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M035",
    "date": "2026-01-07",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M035",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M036",
    "date": "2026-01-08",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.3",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M036",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M037",
    "date": "2026-01-09",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M037",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M038",
    "date": "2026-01-10",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M038",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M039",
    "date": "2026-01-11",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M039",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M040",
    "date": "2026-01-12",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M040",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M041",
    "date": "2026-01-13",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M041",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M042",
    "date": "2026-01-14",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M042",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M043",
    "date": "2026-01-15",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M043",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M044",
    "date": "2026-01-16",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M044",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M045",
    "date": "2026-01-17",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M045",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M046",
    "date": "2026-01-18",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M046",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M047",
    "date": "2026-01-19",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M047",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M048",
    "date": "2026-01-20",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M048",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M049",
    "date": "2026-01-21",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M049",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M050",
    "date": "2026-01-22",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M050",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M051",
    "date": "2026-01-23",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M051",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M052",
    "date": "2026-01-24",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M052",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M053",
    "date": "2026-01-25",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M053",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M054",
    "date": "2026-01-26",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.3",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M054",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M055",
    "date": "2026-01-27",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M055",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M056",
    "date": "2026-01-28",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M056",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M057",
    "date": "2026-01-01",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M057",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M058",
    "date": "2026-01-02",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M058",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M059",
    "date": "2026-01-03",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M059",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M060",
    "date": "2026-01-04",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M060",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M061",
    "date": "2026-01-05",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M061",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M062",
    "date": "2026-01-06",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M062",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M063",
    "date": "2026-01-07",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M063",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M064",
    "date": "2026-01-08",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M064",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M065",
    "date": "2026-01-09",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M065",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M066",
    "date": "2026-01-10",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M066",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M067",
    "date": "2026-01-11",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M067",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M068",
    "date": "2026-01-12",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M068",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M069",
    "date": "2026-01-13",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M069",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M070",
    "date": "2026-01-14",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M070",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M071",
    "date": "2026-01-15",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M071",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M072",
    "date": "2026-01-16",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M072",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M073",
    "date": "2026-01-17",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M073",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M074",
    "date": "2026-01-18",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M074",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M075",
    "date": "2026-01-19",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M075",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M076",
    "date": "2026-01-20",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M076",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M077",
    "date": "2026-01-21",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M077",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M078",
    "date": "2026-01-22",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M078",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M079",
    "date": "2026-01-23",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M079",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M080",
    "date": "2026-01-24",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M080",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M081",
    "date": "2026-01-25",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.3",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M081",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M082",
    "date": "2026-01-26",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M082",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M083",
    "date": "2026-01-27",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M083",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M084",
    "date": "2026-01-28",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
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    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M084",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M085",
    "date": "2026-01-01",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
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    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M085",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M086",
    "date": "2026-01-02",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M086",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M087",
    "date": "2026-01-03",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M087",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M088",
    "date": "2026-01-04",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
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    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M088",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M089",
    "date": "2026-01-05",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M089",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M090",
    "date": "2026-01-06",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M090",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M091",
    "date": "2026-01-07",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M091",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M092",
    "date": "2026-01-08",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
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    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M092",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
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  {
    "id": "SE-JAN-003-M093",
    "date": "2026-01-09",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M093",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-004-M094",
    "date": "2026-01-10",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload confirmation was difficult to find",
    "quote": "I could not confirm the upload.",
    "case_id": "SE-JAN-004-M094",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-005-M095",
    "date": "2026-01-11",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Status message prevented a support contact",
    "quote": "The notice helped.",
    "case_id": "SE-JAN-005-M095",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-001-M096",
    "date": "2026-01-12",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.1",
    "flag": "authentication",
    "detail": "Recovery required repeated verification",
    "quote": "I expected fewer steps.",
    "case_id": "SE-JAN-001-M096",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-002-M097",
    "date": "2026-01-13",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay before account guidance",
    "quote": "The answer was quick once connected.",
    "case_id": "SE-JAN-002-M097",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-JAN-003-M098",
    "date": "2026-01-14",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.2",
    "flag": "content",
    "detail": "Statement label required explanation",
    "quote": "The label was unclear.",
    "case_id": "SE-JAN-003-M098",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-01",
    "source_file": "deterministic-synthetic-expansion"
  }
]