Data Explorer
Inspect source-shaped mock tables, normalized evidence, provenance, and customer timelines.
| id | customer id | date | source | category | status | effort score | flag | detail |
|---|---|---|---|---|---|---|---|---|
| CUST-0005 | 2026-01-01 | chat | billing question | resolved | 2 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0019 | 2026-01-01 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1037 | 2026-01-01 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0002 | 2026-01-01 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2001 | 2026-01-02 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0025 | 2026-01-02 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-1015 | 2026-01-02 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0047 | 2026-01-02 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1043 | 2026-01-02 | chat | billing question | resolved | 4 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0008 | 2026-01-02 | help | authentication | resolved | 7 | authentication | Password reset flow required three attempts to complete | |
| CUST-0014 | 2026-01-02 | help | authentication | resolved | 6 | authentication | Password reset flow required three attempts to complete | |
| CUST-0004 | 2026-01-02 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-1005 | 2026-01-03 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1009 | 2026-01-03 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1509 | 2026-01-03 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0046 | 2026-01-03 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0022 | 2026-01-03 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0002 | 2026-01-03 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1549 | 2026-01-03 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-3029 | 2026-01-03 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-2027 | 2026-01-04 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0041 | 2026-01-04 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-0043 | 2026-01-04 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1045 | 2026-01-04 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0028 | 2026-01-04 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-2525 | 2026-01-04 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0038 | 2026-01-04 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-2533 | 2026-01-04 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-3017 | 2026-01-04 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-2007 | 2026-01-05 | phone | billing | resolved | 4 | content | Agent clarified statement terminology verbally | |
| CUST-0021 | 2026-01-05 | phone | service status | resolved | 4 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-0047 | 2026-01-05 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-2029 | 2026-01-05 | phone | password reset | unresolved | 6 | authentication | Reset flow failed; callback required | |
| CUST-1003 | 2026-01-05 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0009 | 2026-01-05 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1063 | 2026-01-05 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0042 | 2026-01-05 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-1523 | 2026-01-05 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-2505 | 2026-01-05 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2529 | 2026-01-05 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-3003 | 2026-01-05 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-3015 | 2026-01-05 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-0045 | 2026-01-05 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-0031 | 2026-01-06 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0007 | 2026-01-06 | chat | password reset | resolved | 7 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1035 | 2026-01-06 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1065 | 2026-01-06 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1505 | 2026-01-06 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0036 | 2026-01-06 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-0018 | 2026-01-06 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0015 | 2026-01-07 | phone | service status | resolved | 5 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-2041 | 2026-01-07 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0048 | 2026-01-07 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0014 | 2026-01-07 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-3031 | 2026-01-07 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-3035 | 2026-01-07 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-2015 | 2026-01-08 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-2019 | 2026-01-08 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0011 | 2026-01-08 | phone | service status | resolved | 4 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-0031 | 2026-01-08 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0013 | 2026-01-08 | chat | password reset | resolved | 5 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-2501 | 2026-01-08 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0036 | 2026-01-08 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2537 | 2026-01-08 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0021 | 2026-01-09 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1539 | 2026-01-09 | help | portal | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0032 | 2026-01-09 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-0024 | 2026-01-09 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0004 | 2026-01-09 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-3007 | 2026-01-09 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-0033 | 2026-01-09 | survey | monthly-nps | responded | 4 | Generally happy but billing terminology is confusing. | ||
| CUST-0013 | 2026-01-09 | survey | monthly-nps | responded | 5 | Password reset was too complex and took multiple tries. | ||
| CUST-0003 | 2026-01-10 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-2033 | 2026-01-10 | phone | password reset | unresolved | 6 | authentication | Reset flow failed; callback required | |
| CUST-0011 | 2026-01-10 | chat | billing question | resolved | 2 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0005 | 2026-01-10 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0006 | 2026-01-10 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0008 | 2026-01-10 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-3001 | 2026-01-10 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-3011 | 2026-01-10 | survey | monthly-nps | responded | 6 | Support team is helpful but wait times are frustrating. | ||
| CUST-0015 | 2026-01-10 | survey | monthly-nps | responded | 6 | Support team is helpful but wait times are frustrating. | ||
| CUST-3033 | 2026-01-10 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-2003 | 2026-01-11 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0035 | 2026-01-11 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0027 | 2026-01-11 | chat | billing question | resolved | 4 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1039 | 2026-01-11 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0016 | 2026-01-11 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1537 | 2026-01-11 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0030 | 2026-01-11 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1551 | 2026-01-11 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0010 | 2026-01-11 | help | authentication | resolved | 6 | authentication | Password reset flow required three attempts to complete | |
| CUST-0022 | 2026-01-11 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-2519 | 2026-01-11 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0010 | 2026-01-11 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-2031 | 2026-01-12 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-1001 | 2026-01-12 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1011 | 2026-01-12 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1031 | 2026-01-12 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0017 | 2026-01-12 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1041 | 2026-01-12 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0023 | 2026-01-12 | chat | billing question | resolved | 2 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-2521 | 2026-01-12 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2035 | 2026-01-13 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0035 | 2026-01-13 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1049 | 2026-01-13 | chat | billing question | resolved | 4 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0031 | 2026-01-13 | chat | password reset | resolved | 7 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1507 | 2026-01-13 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1553 | 2026-01-13 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0009 | 2026-01-13 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-3021 | 2026-01-13 | survey | monthly-nps | responded | 4 | Support team is helpful but wait times are frustrating. | ||
| CUST-0017 | 2026-01-13 | survey | monthly-nps | responded | 2 | Generally happy but billing terminology is confusing. | ||
| CUST-0043 | 2026-01-14 | phone | service status | resolved | 4 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-2021 | 2026-01-14 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0001 | 2026-01-14 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1023 | 2026-01-14 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1047 | 2026-01-14 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1519 | 2026-01-14 | help | billing | resolved | 5 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0024 | 2026-01-14 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1007 | 2026-01-15 | chat | billing question | resolved | 2 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0037 | 2026-01-15 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0040 | 2026-01-15 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-1021 | 2026-01-16 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1029 | 2026-01-16 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0028 | 2026-01-16 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-0032 | 2026-01-16 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0034 | 2026-01-16 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-3009 | 2026-01-16 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-2005 | 2026-01-17 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-2011 | 2026-01-17 | phone | password reset | unresolved | 6 | authentication | Reset flow failed; callback required | |
| CUST-0005 | 2026-01-17 | phone | service status | resolved | 3 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-1013 | 2026-01-17 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1033 | 2026-01-17 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0049 | 2026-01-17 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0044 | 2026-01-17 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0048 | 2026-01-17 | help | authentication | resolved | 6 | authentication | Password reset flow required three attempts to complete | |
| CUST-1531 | 2026-01-17 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1541 | 2026-01-17 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0008 | 2026-01-17 | help | billing | resolved | 5 | content | Customer could not interpret settlement lag on invoice | |
| CUST-2503 | 2026-01-17 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0033 | 2026-01-18 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1515 | 2026-01-18 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1525 | 2026-01-18 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0041 | 2026-01-19 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0049 | 2026-01-19 | phone | service status | resolved | 5 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-0007 | 2026-01-19 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-1529 | 2026-01-19 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-2515 | 2026-01-19 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0012 | 2026-01-19 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-2017 | 2026-01-20 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0027 | 2026-01-20 | phone | service status | resolved | 3 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-0033 | 2026-01-20 | phone | service status | resolved | 4 | wait-time | 8-minute queue delay before agent pickup | |
| CUST-0039 | 2026-01-20 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1501 | 2026-01-20 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0010 | 2026-01-20 | help | portal | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-2507 | 2026-01-20 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0026 | 2026-01-20 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0043 | 2026-01-20 | survey | monthly-nps | responded | 4 | Support team is helpful but wait times are frustrating. | ||
| CUST-0021 | 2026-01-20 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-0023 | 2026-01-21 | phone | password reset | unresolved | 6 | authentication | Reset flow failed; callback required | |
| CUST-2039 | 2026-01-21 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0029 | 2026-01-21 | chat | password reset | resolved | 5 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1025 | 2026-01-21 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0006 | 2026-01-21 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-2523 | 2026-01-21 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2025 | 2026-01-22 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-2509 | 2026-01-22 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2539 | 2026-01-22 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0007 | 2026-01-22 | survey | monthly-nps | responded | 6 | Password reset was too complex and took multiple tries. | ||
| CUST-3025 | 2026-01-22 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-2023 | 2026-01-23 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0033 | 2026-01-23 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1057 | 2026-01-23 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1503 | 2026-01-23 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-2511 | 2026-01-23 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-2531 | 2026-01-23 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-0031 | 2026-01-23 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-0039 | 2026-01-23 | survey | monthly-nps | responded | 2 | Generally happy but billing terminology is confusing. | ||
| CUST-1027 | 2026-01-24 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1061 | 2026-01-24 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-2527 | 2026-01-24 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0035 | 2026-01-24 | survey | monthly-nps | responded | 5 | Password reset was too complex and took multiple tries. | ||
| CUST-2013 | 2026-01-25 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-1017 | 2026-01-25 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1059 | 2026-01-25 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0050 | 2026-01-25 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-3013 | 2026-01-25 | survey | monthly-nps | responded | 3 | Generally happy but billing terminology is confusing. | ||
| CUST-0009 | 2026-01-26 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0045 | 2026-01-26 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0027 | 2026-01-26 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0029 | 2026-01-26 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0012 | 2026-01-26 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1527 | 2026-01-26 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1535 | 2026-01-26 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0026 | 2026-01-26 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-0034 | 2026-01-26 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0029 | 2026-01-26 | survey | monthly-nps | responded | 5 | Password reset was too complex and took multiple tries. | ||
| CUST-0011 | 2026-01-26 | survey | monthly-nps | responded | 4 | Generally happy but billing terminology is confusing. | ||
| CUST-0037 | 2026-01-26 | survey | monthly-nps | responded | 6 | Support team is helpful but wait times are frustrating. | ||
| CUST-0019 | 2026-01-27 | phone | billing | resolved | 4 | content | Agent clarified statement terminology verbally | |
| CUST-0025 | 2026-01-27 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-1055 | 2026-01-27 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0001 | 2026-01-28 | chat | billing question | resolved | 4 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-1513 | 2026-01-28 | help | billing | resolved | 4 | content | Customer could not interpret settlement lag on invoice | |
| CUST-1521 | 2026-01-28 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1543 | 2026-01-28 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0050 | 2026-01-28 | portal | portal/document-upload | responded | I submitted a document but I cannot tell if it went through. The status is unclear. | |||
| CUST-0030 | 2026-01-28 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0005 | 2026-01-28 | survey | monthly-nps | responded | 2 | Generally happy but billing terminology is confusing. | ||
| CUST-0045 | 2026-01-29 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-1019 | 2026-01-29 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0007 | 2026-01-29 | chat | billing question | resolved | 3 | content | Invoice terminology unclear; agent walked through line items | |
| CUST-0034 | 2026-01-29 | help | billing | resolved | 3 | content | Customer could not interpret settlement lag on invoice | |
| CUST-0038 | 2026-01-29 | help | portal | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0040 | 2026-01-29 | help | billing | resolved | 5 | content | Customer could not interpret settlement lag on invoice | |
| CUST-2517 | 2026-01-29 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0029 | 2026-01-30 | phone | password reset | unresolved | 6 | authentication | Reset flow failed; callback required | |
| CUST-0015 | 2026-01-30 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1051 | 2026-01-30 | chat | account access | unresolved | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1053 | 2026-01-30 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-1511 | 2026-01-30 | help | portal | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1517 | 2026-01-30 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-0020 | 2026-01-30 | help | authentication | resolved | 5 | authentication | Password reset flow required three attempts to complete | |
| CUST-1533 | 2026-01-30 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1545 | 2026-01-30 | help | portal | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-1547 | 2026-01-30 | help | portal | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | |
| CUST-3019 | 2026-01-30 | survey | monthly-nps | responded | 2 | Generally happy but billing terminology is confusing. | ||
| CUST-0017 | 2026-01-31 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-2009 | 2026-01-31 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-0001 | 2026-01-31 | phone | password reset | unresolved | 7 | authentication | Reset flow failed; callback required | |
| CUST-2037 | 2026-01-31 | phone | billing | resolved | 3 | content | Agent clarified statement terminology verbally | |
| CUST-0003 | 2026-01-31 | chat | account access | unresolved | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | |
| CUST-0003 | 2026-01-31 | chat | password reset | resolved | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | |
| CUST-2513 | 2026-01-31 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-2535 | 2026-01-31 | portal | portal/billing | responded | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | |||
| CUST-0016 | 2026-01-31 | portal | portal/settings | responded | Profile navigation is confusing. I could not find account settings without searching. | |||
| CUST-3005 | 2026-01-31 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-3023 | 2026-01-31 | survey | monthly-nps | responded | 5 | Support team is helpful but wait times are frustrating. | ||
| CUST-0041 | 2026-01-31 | survey | monthly-nps | responded | 6 | Password reset was too complex and took multiple tries. | ||
| CUST-3027 | 2026-01-31 | survey | monthly-nps | responded | 4 | Support team is helpful but wait times are frustrating. | ||
| CUST-0019 | 2026-01-31 | survey | monthly-nps | responded | 6 | Password reset was too complex and took multiple tries. |
| case id | date | contact reason | resolution status | sentiment | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CHAT-2026-01-0001 | 2026-01-14 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0001 |
| CHAT-2026-01-0002 | 2026-01-12 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1001 |
| CHAT-2026-01-0003 | 2026-01-11 | billing question | resolved | neutral | 4 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0027 |
| CHAT-2026-01-0004 | 2026-01-05 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1003 |
| CHAT-2026-01-0005 | 2026-01-31 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0003 |
| CHAT-2026-01-0006 | 2026-01-03 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1005 |
| CHAT-2026-01-0007 | 2026-01-21 | password reset | resolved | negative | 5 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0029 |
| CHAT-2026-01-0008 | 2026-01-15 | billing question | resolved | neutral | 2 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1007 |
| CHAT-2026-01-0009 | 2026-01-01 | billing question | resolved | neutral | 2 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0005 |
| CHAT-2026-01-0010 | 2026-01-03 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1009 |
| CHAT-2026-01-0011 | 2026-01-08 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0031 |
| CHAT-2026-01-0012 | 2026-01-12 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1011 |
| CHAT-2026-01-0013 | 2026-01-06 | password reset | resolved | negative | 7 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0007 |
| CHAT-2026-01-0014 | 2026-01-17 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1013 |
| CHAT-2026-01-0015 | 2026-01-23 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0033 |
| CHAT-2026-01-0016 | 2026-01-02 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1015 |
| CHAT-2026-01-0017 | 2026-01-05 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0009 |
| CHAT-2026-01-0018 | 2026-01-25 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1017 |
| CHAT-2026-01-0019 | 2026-01-13 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0035 |
| CHAT-2026-01-0020 | 2026-01-29 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1019 |
| CHAT-2026-01-0021 | 2026-01-10 | billing question | resolved | neutral | 2 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0011 |
| CHAT-2026-01-0022 | 2026-01-16 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1021 |
| CHAT-2026-01-0023 | 2026-01-15 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0037 |
| CHAT-2026-01-0024 | 2026-01-14 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1023 |
| CHAT-2026-01-0025 | 2026-01-08 | password reset | resolved | negative | 5 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0013 |
| CHAT-2026-01-0026 | 2026-01-21 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1025 |
| CHAT-2026-01-0027 | 2026-01-20 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0039 |
| CHAT-2026-01-0028 | 2026-01-24 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1027 |
| CHAT-2026-01-0029 | 2026-01-30 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0015 |
| CHAT-2026-01-0030 | 2026-01-16 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1029 |
| CHAT-2026-01-0031 | 2026-01-04 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0041 |
| CHAT-2026-01-0032 | 2026-01-12 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1031 |
| CHAT-2026-01-0033 | 2026-01-12 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0017 |
| CHAT-2026-01-0034 | 2026-01-17 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1033 |
| CHAT-2026-01-0035 | 2026-01-04 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0043 |
| CHAT-2026-01-0036 | 2026-01-06 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1035 |
| CHAT-2026-01-0037 | 2026-01-01 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0019 |
| CHAT-2026-01-0038 | 2026-01-01 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1037 |
| CHAT-2026-01-0039 | 2026-01-26 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0045 |
| CHAT-2026-01-0040 | 2026-01-11 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1039 |
| CHAT-2026-01-0041 | 2026-01-09 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0021 |
| CHAT-2026-01-0042 | 2026-01-12 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1041 |
| CHAT-2026-01-0043 | 2026-01-02 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0047 |
| CHAT-2026-01-0044 | 2026-01-02 | billing question | resolved | neutral | 4 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1043 |
| CHAT-2026-01-0045 | 2026-01-12 | billing question | resolved | neutral | 2 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0023 |
| CHAT-2026-01-0046 | 2026-01-04 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1045 |
| CHAT-2026-01-0047 | 2026-01-17 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0049 |
| CHAT-2026-01-0048 | 2026-01-14 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1047 |
| CHAT-2026-01-0049 | 2026-01-27 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0025 |
| CHAT-2026-01-0050 | 2026-01-13 | billing question | resolved | neutral | 4 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1049 |
| CHAT-2026-01-0051 | 2026-01-28 | billing question | resolved | neutral | 4 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0001 |
| CHAT-2026-01-0052 | 2026-01-30 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1051 |
| CHAT-2026-01-0053 | 2026-01-26 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0027 |
| CHAT-2026-01-0054 | 2026-01-30 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1053 |
| CHAT-2026-01-0055 | 2026-01-31 | password reset | resolved | negative | 6 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0003 |
| CHAT-2026-01-0056 | 2026-01-27 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1055 |
| CHAT-2026-01-0057 | 2026-01-26 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0029 |
| CHAT-2026-01-0058 | 2026-01-23 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1057 |
| CHAT-2026-01-0059 | 2026-01-10 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0005 |
| CHAT-2026-01-0060 | 2026-01-25 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1059 |
| CHAT-2026-01-0061 | 2026-01-13 | password reset | resolved | negative | 7 | authentication | Customer reset link expired mid-session — agent issued manual token | I had to ask twice before it actually worked. | CUST-0031 |
| CHAT-2026-01-0062 | 2026-01-24 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-1061 |
| CHAT-2026-01-0063 | 2026-01-29 | billing question | resolved | neutral | 3 | content | Invoice terminology unclear; agent walked through line items | I understood once you explained the labels. | CUST-0007 |
| CHAT-2026-01-0064 | 2026-01-05 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1063 |
| CHAT-2026-01-0065 | 2026-01-18 | account access | unresolved | negative | 6 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-0033 |
| CHAT-2026-01-0066 | 2026-01-06 | account access | unresolved | negative | 7 | authentication | MFA bypass required IT escalation — chat could not resolve | This took too long for something so basic. | CUST-1065 |
| ticket id | created date | category | priority | status | effort score | friction type | summary | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| HELP-2026-01-0001 | 2026-01-02 | authentication | high | resolved | 7 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0008 |
| HELP-2026-01-0002 | 2026-01-20 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1501 |
| HELP-2026-01-0003 | 2026-01-29 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0034 |
| HELP-2026-01-0004 | 2026-01-23 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1503 |
| HELP-2026-01-0005 | 2026-01-20 | portal | low | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0010 |
| HELP-2026-01-0006 | 2026-01-06 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1505 |
| HELP-2026-01-0007 | 2026-01-06 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0036 |
| HELP-2026-01-0008 | 2026-01-13 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1507 |
| HELP-2026-01-0009 | 2026-01-26 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0012 |
| HELP-2026-01-0010 | 2026-01-03 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1509 |
| HELP-2026-01-0011 | 2026-01-29 | portal | low | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0038 |
| HELP-2026-01-0012 | 2026-01-30 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1511 |
| HELP-2026-01-0013 | 2026-01-02 | authentication | high | resolved | 6 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0014 |
| HELP-2026-01-0014 | 2026-01-28 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1513 |
| HELP-2026-01-0015 | 2026-01-29 | billing | medium | resolved | 5 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0040 |
| HELP-2026-01-0016 | 2026-01-18 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1515 |
| HELP-2026-01-0017 | 2026-01-11 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0016 |
| HELP-2026-01-0018 | 2026-01-30 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1517 |
| HELP-2026-01-0019 | 2026-01-05 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0042 |
| HELP-2026-01-0020 | 2026-01-14 | billing | medium | resolved | 5 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1519 |
| HELP-2026-01-0021 | 2026-01-06 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0018 |
| HELP-2026-01-0022 | 2026-01-28 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1521 |
| HELP-2026-01-0023 | 2026-01-17 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0044 |
| HELP-2026-01-0024 | 2026-01-05 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1523 |
| HELP-2026-01-0025 | 2026-01-30 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0020 |
| HELP-2026-01-0026 | 2026-01-18 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1525 |
| HELP-2026-01-0027 | 2026-01-03 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0046 |
| HELP-2026-01-0028 | 2026-01-26 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1527 |
| HELP-2026-01-0029 | 2026-01-03 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0022 |
| HELP-2026-01-0030 | 2026-01-19 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1529 |
| HELP-2026-01-0031 | 2026-01-17 | authentication | high | resolved | 6 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0048 |
| HELP-2026-01-0032 | 2026-01-17 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1531 |
| HELP-2026-01-0033 | 2026-01-14 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0024 |
| HELP-2026-01-0034 | 2026-01-30 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1533 |
| HELP-2026-01-0035 | 2026-01-25 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0050 |
| HELP-2026-01-0036 | 2026-01-26 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1535 |
| HELP-2026-01-0037 | 2026-01-26 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0026 |
| HELP-2026-01-0038 | 2026-01-11 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1537 |
| HELP-2026-01-0039 | 2026-01-03 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0002 |
| HELP-2026-01-0040 | 2026-01-09 | portal | low | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1539 |
| HELP-2026-01-0041 | 2026-01-04 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0028 |
| HELP-2026-01-0042 | 2026-01-17 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1541 |
| HELP-2026-01-0043 | 2026-01-02 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0004 |
| HELP-2026-01-0044 | 2026-01-28 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1543 |
| HELP-2026-01-0045 | 2026-01-11 | billing | medium | resolved | 3 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0030 |
| HELP-2026-01-0046 | 2026-01-30 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1545 |
| HELP-2026-01-0047 | 2026-01-10 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0006 |
| HELP-2026-01-0048 | 2026-01-30 | portal | low | resolved | 2 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1547 |
| HELP-2026-01-0049 | 2026-01-09 | authentication | high | resolved | 5 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0032 |
| HELP-2026-01-0050 | 2026-01-03 | billing | medium | resolved | 4 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-1549 |
| HELP-2026-01-0051 | 2026-01-17 | billing | medium | resolved | 5 | content | Customer could not interpret settlement lag on invoice | I don't know what 'settlement lag' means. | CUST-0008 |
| HELP-2026-01-0052 | 2026-01-11 | portal | low | resolved | 4 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1551 |
| HELP-2026-01-0053 | 2026-01-26 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-0034 |
| HELP-2026-01-0054 | 2026-01-13 | portal | low | resolved | 3 | navigation | Profile settings relocated in latest release; customer confused | I kept looking in the wrong place. | CUST-1553 |
| HELP-2026-01-0055 | 2026-01-11 | authentication | high | resolved | 6 | authentication | Password reset flow required three attempts to complete | Why does resetting a password take four steps? | CUST-0010 |
| call id | date | call reason | resolution | sentiment | effort score | friction type | notes | customer quote | customer id |
|---|---|---|---|---|---|---|---|---|---|
| CALL-2026-01-0001 | 2026-01-07 | service status | resolved | negative | 5 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0015 |
| CALL-2026-01-0002 | 2026-01-02 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2001 |
| CALL-2026-01-0003 | 2026-01-19 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0041 |
| CALL-2026-01-0004 | 2026-01-11 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2003 |
| CALL-2026-01-0005 | 2026-01-31 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0017 |
| CALL-2026-01-0006 | 2026-01-17 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2005 |
| CALL-2026-01-0007 | 2026-01-14 | service status | resolved | negative | 4 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0043 |
| CALL-2026-01-0008 | 2026-01-05 | billing | resolved | neutral | 4 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2007 |
| CALL-2026-01-0009 | 2026-01-27 | billing | resolved | neutral | 4 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0019 |
| CALL-2026-01-0010 | 2026-01-31 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2009 |
| CALL-2026-01-0011 | 2026-01-29 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0045 |
| CALL-2026-01-0012 | 2026-01-17 | password reset | unresolved | negative | 6 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2011 |
| CALL-2026-01-0013 | 2026-01-05 | service status | resolved | negative | 4 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0021 |
| CALL-2026-01-0014 | 2026-01-25 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2013 |
| CALL-2026-01-0015 | 2026-01-05 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0047 |
| CALL-2026-01-0016 | 2026-01-08 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2015 |
| CALL-2026-01-0017 | 2026-01-21 | password reset | unresolved | negative | 6 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0023 |
| CALL-2026-01-0018 | 2026-01-20 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2017 |
| CALL-2026-01-0019 | 2026-01-19 | service status | resolved | negative | 5 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0049 |
| CALL-2026-01-0020 | 2026-01-08 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2019 |
| CALL-2026-01-0021 | 2026-01-02 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0025 |
| CALL-2026-01-0022 | 2026-01-14 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2021 |
| CALL-2026-01-0023 | 2026-01-31 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0001 |
| CALL-2026-01-0024 | 2026-01-23 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2023 |
| CALL-2026-01-0025 | 2026-01-20 | service status | resolved | negative | 3 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0027 |
| CALL-2026-01-0026 | 2026-01-22 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2025 |
| CALL-2026-01-0027 | 2026-01-10 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0003 |
| CALL-2026-01-0028 | 2026-01-04 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2027 |
| CALL-2026-01-0029 | 2026-01-30 | password reset | unresolved | negative | 6 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0029 |
| CALL-2026-01-0030 | 2026-01-05 | password reset | unresolved | negative | 6 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2029 |
| CALL-2026-01-0031 | 2026-01-17 | service status | resolved | negative | 3 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0005 |
| CALL-2026-01-0032 | 2026-01-12 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2031 |
| CALL-2026-01-0033 | 2026-01-06 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0031 |
| CALL-2026-01-0034 | 2026-01-10 | password reset | unresolved | negative | 6 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2033 |
| CALL-2026-01-0035 | 2026-01-19 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0007 |
| CALL-2026-01-0036 | 2026-01-13 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2035 |
| CALL-2026-01-0037 | 2026-01-20 | service status | resolved | negative | 4 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0033 |
| CALL-2026-01-0038 | 2026-01-31 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-2037 |
| CALL-2026-01-0039 | 2026-01-26 | billing | resolved | neutral | 3 | content | Agent clarified statement terminology verbally | The explanation helped. | CUST-0009 |
| CALL-2026-01-0040 | 2026-01-21 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2039 |
| CALL-2026-01-0041 | 2026-01-11 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-0035 |
| CALL-2026-01-0042 | 2026-01-07 | password reset | unresolved | negative | 7 | authentication | Reset flow failed; callback required | This should not be this hard. | CUST-2041 |
| CALL-2026-01-0043 | 2026-01-08 | service status | resolved | negative | 4 | wait-time | 8-minute queue delay before agent pickup | Most of my call was spent waiting. | CUST-0011 |
| feedback id | date | page context | rating | feedback text | customer id |
|---|---|---|---|---|---|
| OD-2026-01-0001 | 2026-01-11 | portal/document-upload | 2 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0022 |
| OD-2026-01-0002 | 2026-01-08 | portal/settings | 2 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2501 |
| OD-2026-01-0003 | 2026-01-07 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0048 |
| OD-2026-01-0004 | 2026-01-17 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2503 |
| OD-2026-01-0005 | 2026-01-09 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0024 |
| OD-2026-01-0006 | 2026-01-05 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2505 |
| OD-2026-01-0007 | 2026-01-28 | portal/document-upload | 1 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0050 |
| OD-2026-01-0008 | 2026-01-20 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2507 |
| OD-2026-01-0009 | 2026-01-20 | portal/settings | 4 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0026 |
| OD-2026-01-0010 | 2026-01-22 | portal/billing | 3 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2509 |
| OD-2026-01-0011 | 2026-01-01 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0002 |
| OD-2026-01-0012 | 2026-01-23 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2511 |
| OD-2026-01-0013 | 2026-01-16 | portal/document-upload | 1 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0028 |
| OD-2026-01-0014 | 2026-01-31 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2513 |
| OD-2026-01-0015 | 2026-01-09 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0004 |
| OD-2026-01-0016 | 2026-01-19 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2515 |
| OD-2026-01-0017 | 2026-01-28 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0030 |
| OD-2026-01-0018 | 2026-01-29 | portal/billing | 1 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2517 |
| OD-2026-01-0019 | 2026-01-21 | portal/document-upload | 1 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0006 |
| OD-2026-01-0020 | 2026-01-11 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2519 |
| OD-2026-01-0021 | 2026-01-16 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0032 |
| OD-2026-01-0022 | 2026-01-12 | portal/billing | 3 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2521 |
| OD-2026-01-0023 | 2026-01-10 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0008 |
| OD-2026-01-0024 | 2026-01-21 | portal/billing | 3 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2523 |
| OD-2026-01-0025 | 2026-01-16 | portal/document-upload | 1 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0034 |
| OD-2026-01-0026 | 2026-01-04 | portal/settings | 4 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2525 |
| OD-2026-01-0027 | 2026-01-11 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0010 |
| OD-2026-01-0028 | 2026-01-24 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2527 |
| OD-2026-01-0029 | 2026-01-08 | portal/billing | 1 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0036 |
| OD-2026-01-0030 | 2026-01-05 | portal/billing | 3 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2529 |
| OD-2026-01-0031 | 2026-01-19 | portal/document-upload | 2 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0012 |
| OD-2026-01-0032 | 2026-01-23 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2531 |
| OD-2026-01-0033 | 2026-01-04 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0038 |
| OD-2026-01-0034 | 2026-01-04 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2533 |
| OD-2026-01-0035 | 2026-01-07 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-0014 |
| OD-2026-01-0036 | 2026-01-31 | portal/billing | 3 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2535 |
| OD-2026-01-0037 | 2026-01-15 | portal/document-upload | 3 | I submitted a document but I cannot tell if it went through. The status is unclear. | CUST-0040 |
| OD-2026-01-0038 | 2026-01-08 | portal/settings | 3 | Profile navigation is confusing. I could not find account settings without searching. | CUST-2537 |
| OD-2026-01-0039 | 2026-01-31 | portal/settings | 2 | Profile navigation is confusing. I could not find account settings without searching. | CUST-0016 |
| OD-2026-01-0040 | 2026-01-22 | portal/billing | 2 | The fee labels on the billing page are not explained anywhere. What is a settlement lag? | CUST-2539 |
| response id | date | survey type | nps score | csat score | effort score | verbatim | nps category | customer id |
|---|---|---|---|---|---|---|---|---|
| SUR-2026-01-0001 | 2026-01-26 | monthly-nps | 6 | 3 | 5 | Password reset was too complex and took multiple tries. | detractor | CUST-0029 |
| SUR-2026-01-0002 | 2026-01-10 | monthly-nps | 8 | 3 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-3001 |
| SUR-2026-01-0003 | 2026-01-28 | monthly-nps | 8 | 5 | 2 | Generally happy but billing terminology is confusing. | passive | CUST-0005 |
| SUR-2026-01-0004 | 2026-01-05 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3003 |
| SUR-2026-01-0005 | 2026-01-23 | monthly-nps | 7 | 3 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-0031 |
| SUR-2026-01-0006 | 2026-01-31 | monthly-nps | 8 | 5 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3005 |
| SUR-2026-01-0007 | 2026-01-22 | monthly-nps | 6 | 3 | 6 | Password reset was too complex and took multiple tries. | detractor | CUST-0007 |
| SUR-2026-01-0008 | 2026-01-09 | monthly-nps | 8 | 5 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-3007 |
| SUR-2026-01-0009 | 2026-01-09 | monthly-nps | 7 | 4 | 4 | Generally happy but billing terminology is confusing. | passive | CUST-0033 |
| SUR-2026-01-0010 | 2026-01-16 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3009 |
| SUR-2026-01-0011 | 2026-01-13 | monthly-nps | 7 | 5 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-0009 |
| SUR-2026-01-0012 | 2026-01-10 | monthly-nps | 7 | 4 | 6 | Support team is helpful but wait times are frustrating. | passive | CUST-3011 |
| SUR-2026-01-0013 | 2026-01-24 | monthly-nps | 6 | 3 | 5 | Password reset was too complex and took multiple tries. | detractor | CUST-0035 |
| SUR-2026-01-0014 | 2026-01-25 | monthly-nps | 7 | 5 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-3013 |
| SUR-2026-01-0015 | 2026-01-26 | monthly-nps | 8 | 4 | 4 | Generally happy but billing terminology is confusing. | passive | CUST-0011 |
| SUR-2026-01-0016 | 2026-01-05 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3015 |
| SUR-2026-01-0017 | 2026-01-26 | monthly-nps | 6 | 5 | 6 | Support team is helpful but wait times are frustrating. | detractor | CUST-0037 |
| SUR-2026-01-0018 | 2026-01-04 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3017 |
| SUR-2026-01-0019 | 2026-01-09 | monthly-nps | 5 | 3 | 5 | Password reset was too complex and took multiple tries. | detractor | CUST-0013 |
| SUR-2026-01-0020 | 2026-01-30 | monthly-nps | 8 | 4 | 2 | Generally happy but billing terminology is confusing. | passive | CUST-3019 |
| SUR-2026-01-0021 | 2026-01-23 | monthly-nps | 9 | 4 | 2 | Generally happy but billing terminology is confusing. | promoter | CUST-0039 |
| SUR-2026-01-0022 | 2026-01-13 | monthly-nps | 7 | 4 | 4 | Support team is helpful but wait times are frustrating. | passive | CUST-3021 |
| SUR-2026-01-0023 | 2026-01-10 | monthly-nps | 7 | 3 | 6 | Support team is helpful but wait times are frustrating. | passive | CUST-0015 |
| SUR-2026-01-0024 | 2026-01-31 | monthly-nps | 7 | 5 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3023 |
| SUR-2026-01-0025 | 2026-01-31 | monthly-nps | 5 | 3 | 6 | Password reset was too complex and took multiple tries. | detractor | CUST-0041 |
| SUR-2026-01-0026 | 2026-01-22 | monthly-nps | 8 | 4 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-3025 |
| SUR-2026-01-0027 | 2026-01-13 | monthly-nps | 9 | 4 | 2 | Generally happy but billing terminology is confusing. | promoter | CUST-0017 |
| SUR-2026-01-0028 | 2026-01-31 | monthly-nps | 7 | 5 | 4 | Support team is helpful but wait times are frustrating. | passive | CUST-3027 |
| SUR-2026-01-0029 | 2026-01-20 | monthly-nps | 7 | 4 | 4 | Support team is helpful but wait times are frustrating. | passive | CUST-0043 |
| SUR-2026-01-0030 | 2026-01-03 | monthly-nps | 7 | 3 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3029 |
| SUR-2026-01-0031 | 2026-01-31 | monthly-nps | 6 | 3 | 6 | Password reset was too complex and took multiple tries. | detractor | CUST-0019 |
| SUR-2026-01-0032 | 2026-01-07 | monthly-nps | 8 | 3 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-3031 |
| SUR-2026-01-0033 | 2026-01-05 | monthly-nps | 8 | 3 | 3 | Generally happy but billing terminology is confusing. | passive | CUST-0045 |
| SUR-2026-01-0034 | 2026-01-10 | monthly-nps | 6 | 4 | 5 | Support team is helpful but wait times are frustrating. | detractor | CUST-3033 |
| SUR-2026-01-0035 | 2026-01-20 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-0021 |
| SUR-2026-01-0036 | 2026-01-07 | monthly-nps | 7 | 4 | 5 | Support team is helpful but wait times are frustrating. | passive | CUST-3035 |