[
  {
    "id": "SE-FEB-001",
    "date": "2026-02-02",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-002",
    "date": "2026-02-07",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-003",
    "date": "2026-02-12",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-004",
    "date": "2026-02-18",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-005",
    "date": "2026-02-23",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-006",
    "date": "2026-02-27",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-FEB-001-M007",
    "date": "2026-02-07",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M007",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M008",
    "date": "2026-02-08",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M008",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M009",
    "date": "2026-02-09",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M009",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M010",
    "date": "2026-02-10",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M010",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M011",
    "date": "2026-02-11",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M011",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M012",
    "date": "2026-02-12",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M012",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M013",
    "date": "2026-02-13",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M013",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M014",
    "date": "2026-02-14",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M014",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M015",
    "date": "2026-02-15",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M015",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M016",
    "date": "2026-02-16",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M016",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M017",
    "date": "2026-02-17",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M017",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M018",
    "date": "2026-02-18",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M018",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M019",
    "date": "2026-02-19",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.8",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M019",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M020",
    "date": "2026-02-20",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M020",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M021",
    "date": "2026-02-21",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "2.9",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M021",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M022",
    "date": "2026-02-22",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M022",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M023",
    "date": "2026-02-23",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M023",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M024",
    "date": "2026-02-24",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M024",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M025",
    "date": "2026-02-25",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M025",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M026",
    "date": "2026-02-26",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M026",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M027",
    "date": "2026-02-27",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M027",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M028",
    "date": "2026-02-28",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M028",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M029",
    "date": "2026-02-01",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M029",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M030",
    "date": "2026-02-02",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M030",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M031",
    "date": "2026-02-03",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M031",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M032",
    "date": "2026-02-04",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M032",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M033",
    "date": "2026-02-05",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M033",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M034",
    "date": "2026-02-06",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M034",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M035",
    "date": "2026-02-07",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M035",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M036",
    "date": "2026-02-08",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M036",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M037",
    "date": "2026-02-09",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.8",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M037",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M038",
    "date": "2026-02-10",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M038",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M039",
    "date": "2026-02-11",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "2.9",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M039",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M040",
    "date": "2026-02-12",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M040",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M041",
    "date": "2026-02-13",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M041",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M042",
    "date": "2026-02-14",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M042",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M043",
    "date": "2026-02-15",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M043",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M044",
    "date": "2026-02-16",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M044",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M045",
    "date": "2026-02-17",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M045",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M046",
    "date": "2026-02-18",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M046",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M047",
    "date": "2026-02-19",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M047",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M048",
    "date": "2026-02-20",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M048",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M049",
    "date": "2026-02-21",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M049",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M050",
    "date": "2026-02-22",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M050",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M051",
    "date": "2026-02-23",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M051",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M052",
    "date": "2026-02-24",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M052",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M053",
    "date": "2026-02-25",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M053",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M054",
    "date": "2026-02-26",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M054",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M055",
    "date": "2026-02-27",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.8",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M055",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M056",
    "date": "2026-02-28",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M056",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M057",
    "date": "2026-02-01",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "2.9",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M057",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M058",
    "date": "2026-02-02",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M058",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M059",
    "date": "2026-02-03",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M059",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M060",
    "date": "2026-02-04",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M060",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M061",
    "date": "2026-02-05",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M061",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M062",
    "date": "2026-02-06",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M062",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M063",
    "date": "2026-02-07",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M063",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M064",
    "date": "2026-02-08",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M064",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M065",
    "date": "2026-02-09",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M065",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M066",
    "date": "2026-02-10",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M066",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M067",
    "date": "2026-02-11",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M067",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M068",
    "date": "2026-02-12",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M068",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M069",
    "date": "2026-02-13",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M069",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M070",
    "date": "2026-02-14",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M070",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M071",
    "date": "2026-02-15",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M071",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M072",
    "date": "2026-02-16",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M072",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M073",
    "date": "2026-02-17",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.8",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M073",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M074",
    "date": "2026-02-18",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M074",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M075",
    "date": "2026-02-19",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "2.9",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M075",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M076",
    "date": "2026-02-20",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M076",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M077",
    "date": "2026-02-21",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M077",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M078",
    "date": "2026-02-22",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M078",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M079",
    "date": "2026-02-23",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M079",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M080",
    "date": "2026-02-24",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M080",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M081",
    "date": "2026-02-25",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M081",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M082",
    "date": "2026-02-26",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M082",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M083",
    "date": "2026-02-27",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M083",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M084",
    "date": "2026-02-28",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M084",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M085",
    "date": "2026-02-01",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M085",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M086",
    "date": "2026-02-02",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M086",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M087",
    "date": "2026-02-03",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M087",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M088",
    "date": "2026-02-04",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M088",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M089",
    "date": "2026-02-05",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.2",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M089",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M090",
    "date": "2026-02-06",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M090",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M091",
    "date": "2026-02-07",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.8",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M091",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M092",
    "date": "2026-02-08",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M092",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M093",
    "date": "2026-02-09",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "2.9",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M093",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M094",
    "date": "2026-02-10",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.0",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M094",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M095",
    "date": "2026-02-11",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6.0",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M095",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M096",
    "date": "2026-02-12",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M096",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M097",
    "date": "2026-02-13",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.1",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M097",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M098",
    "date": "2026-02-14",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.2",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M098",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M099",
    "date": "2026-02-15",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.2",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M099",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M100",
    "date": "2026-02-16",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.8",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M100",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-005-M101",
    "date": "2026-02-17",
    "source": "survey",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.8",
    "flag": "authentication",
    "detail": "Expired recovery link caused repeat effort",
    "quote": "I had to request another link.",
    "case_id": "SE-FEB-005-M101",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-006-M102",
    "date": "2026-02-18",
    "source": "portal",
    "category": "service status",
    "status": "resolved",
    "outcome": "positive",
    "value": "1.9",
    "flag": "none",
    "detail": "Proactive update answered the question",
    "quote": "No contact was needed.",
    "case_id": "SE-FEB-006-M102",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-001-M103",
    "date": "2026-02-19",
    "source": "ticket",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.9",
    "flag": "authentication",
    "detail": "Recovery guidance improved but remained lengthy",
    "quote": "The guidance helped.",
    "case_id": "SE-FEB-001-M103",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-002-M104",
    "date": "2026-02-20",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5.0",
    "flag": "wait-time",
    "detail": "Evening queue delay remained visible",
    "quote": "Waiting took most of the time.",
    "case_id": "SE-FEB-002-M104",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-003-M105",
    "date": "2026-02-21",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.0",
    "flag": "content",
    "detail": "Agent clarified the new statement label",
    "quote": "The explanation made sense.",
    "case_id": "SE-FEB-003-M105",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-FEB-004-M106",
    "date": "2026-02-22",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4.1",
    "flag": "navigation",
    "detail": "Settings navigation required several attempts",
    "quote": "I found it after searching.",
    "case_id": "SE-FEB-004-M106",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-02",
    "source_file": "deterministic-synthetic-expansion"
  }
]