[
  {
    "id": "SE-001",
    "date": "2026-03-02",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-002",
    "date": "2026-03-04",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "5",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-003",
    "date": "2026-03-06",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "4",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-004",
    "date": "2026-03-10",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "6",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-005",
    "date": "2026-03-13",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-006",
    "date": "2026-03-17",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-007",
    "date": "2026-03-21",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-008",
    "date": "2026-03-25",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-009",
    "date": "2026-03-28",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "interactions.csv"
  },
  {
    "id": "SE-001-M010",
    "date": "2026-03-10",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M010",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M011",
    "date": "2026-03-11",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M011",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M012",
    "date": "2026-03-12",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M012",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M013",
    "date": "2026-03-13",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M013",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M014",
    "date": "2026-03-14",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M014",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M015",
    "date": "2026-03-15",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M015",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M016",
    "date": "2026-03-16",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M016",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M017",
    "date": "2026-03-17",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M017",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M018",
    "date": "2026-03-18",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M018",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M019",
    "date": "2026-03-19",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M019",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M020",
    "date": "2026-03-20",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M020",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M021",
    "date": "2026-03-21",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M021",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M022",
    "date": "2026-03-22",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M022",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M023",
    "date": "2026-03-23",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M023",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M024",
    "date": "2026-03-24",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M024",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M025",
    "date": "2026-03-25",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M025",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M026",
    "date": "2026-03-26",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M026",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M027",
    "date": "2026-03-27",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M027",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M028",
    "date": "2026-03-28",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M028",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M029",
    "date": "2026-03-01",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M029",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M030",
    "date": "2026-03-02",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M030",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M031",
    "date": "2026-03-03",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M031",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M032",
    "date": "2026-03-04",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M032",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M033",
    "date": "2026-03-05",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M033",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M034",
    "date": "2026-03-06",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M034",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M035",
    "date": "2026-03-07",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M035",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M036",
    "date": "2026-03-08",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M036",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M037",
    "date": "2026-03-09",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M037",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M038",
    "date": "2026-03-10",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M038",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M039",
    "date": "2026-03-11",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M039",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M040",
    "date": "2026-03-12",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M040",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M041",
    "date": "2026-03-13",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M041",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M042",
    "date": "2026-03-14",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M042",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M043",
    "date": "2026-03-15",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M043",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M044",
    "date": "2026-03-16",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M044",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M045",
    "date": "2026-03-17",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M045",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M046",
    "date": "2026-03-18",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M046",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M047",
    "date": "2026-03-19",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M047",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M048",
    "date": "2026-03-20",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M048",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M049",
    "date": "2026-03-21",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M049",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M050",
    "date": "2026-03-22",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M050",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M051",
    "date": "2026-03-23",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M051",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M052",
    "date": "2026-03-24",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M052",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M053",
    "date": "2026-03-25",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M053",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M054",
    "date": "2026-03-26",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M054",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M055",
    "date": "2026-03-27",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M055",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M056",
    "date": "2026-03-28",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M056",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M057",
    "date": "2026-03-01",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M057",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M058",
    "date": "2026-03-02",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M058",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M059",
    "date": "2026-03-03",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M059",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M060",
    "date": "2026-03-04",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M060",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M061",
    "date": "2026-03-05",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M061",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M062",
    "date": "2026-03-06",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M062",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M063",
    "date": "2026-03-07",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M063",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M064",
    "date": "2026-03-08",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M064",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M065",
    "date": "2026-03-09",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M065",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M066",
    "date": "2026-03-10",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M066",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M067",
    "date": "2026-03-11",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M067",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M068",
    "date": "2026-03-12",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M068",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M069",
    "date": "2026-03-13",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M069",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M070",
    "date": "2026-03-14",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M070",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M071",
    "date": "2026-03-15",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M071",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M072",
    "date": "2026-03-16",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M072",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M073",
    "date": "2026-03-17",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M073",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M074",
    "date": "2026-03-18",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M074",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M075",
    "date": "2026-03-19",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M075",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M076",
    "date": "2026-03-20",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M076",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M077",
    "date": "2026-03-21",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M077",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M078",
    "date": "2026-03-22",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M078",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M079",
    "date": "2026-03-23",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M079",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M080",
    "date": "2026-03-24",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M080",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M081",
    "date": "2026-03-25",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M081",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M082",
    "date": "2026-03-26",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M082",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M083",
    "date": "2026-03-27",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M083",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M084",
    "date": "2026-03-28",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M084",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M085",
    "date": "2026-03-01",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M085",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M086",
    "date": "2026-03-02",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M086",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M087",
    "date": "2026-03-03",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M087",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M088",
    "date": "2026-03-04",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M088",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M089",
    "date": "2026-03-05",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M089",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M090",
    "date": "2026-03-06",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M090",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M091",
    "date": "2026-03-07",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M091",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M092",
    "date": "2026-03-08",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M092",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M093",
    "date": "2026-03-09",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M093",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M094",
    "date": "2026-03-10",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M094",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M095",
    "date": "2026-03-11",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M095",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M096",
    "date": "2026-03-12",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M096",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M097",
    "date": "2026-03-13",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M097",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M098",
    "date": "2026-03-14",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M098",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M099",
    "date": "2026-03-15",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M099",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M100",
    "date": "2026-03-16",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M100",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M101",
    "date": "2026-03-17",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M101",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M102",
    "date": "2026-03-18",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M102",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M103",
    "date": "2026-03-19",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M103",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M104",
    "date": "2026-03-20",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M104",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M105",
    "date": "2026-03-21",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M105",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M106",
    "date": "2026-03-22",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M106",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M107",
    "date": "2026-03-23",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M107",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M108",
    "date": "2026-03-24",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M108",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M109",
    "date": "2026-03-25",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M109",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M110",
    "date": "2026-03-26",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M110",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M111",
    "date": "2026-03-27",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M111",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-004-M112",
    "date": "2026-03-28",
    "source": "portal",
    "category": "document upload",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.9",
    "flag": "navigation",
    "detail": "Upload status was difficult to locate",
    "quote": "I cannot tell whether it worked.",
    "case_id": "SE-004-M112",
    "entity_id": "ENTITY-0004",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-005-M113",
    "date": "2026-03-01",
    "source": "survey",
    "category": "password reset",
    "status": "resolved",
    "outcome": "neutral",
    "value": "5.0",
    "flag": "authentication",
    "detail": "Recovery required multiple verification steps",
    "quote": "Too many steps for a simple reset.",
    "case_id": "SE-005-M113",
    "entity_id": "ENTITY-0005",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-006-M114",
    "date": "2026-03-02",
    "source": "chat",
    "category": "billing question",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.0",
    "flag": "content",
    "detail": "Agent clarified statement terminology",
    "quote": "The explanation helped.",
    "case_id": "SE-006-M114",
    "entity_id": "ENTITY-0006",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-007-M115",
    "date": "2026-03-03",
    "source": "call",
    "category": "service status",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.1",
    "flag": "wait-time",
    "detail": "Queue delay exceeded issue handling time",
    "quote": "Most of my time was waiting.",
    "case_id": "SE-007-M115",
    "entity_id": "ENTITY-0007",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-008-M116",
    "date": "2026-03-04",
    "source": "portal",
    "category": "profile update",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.1",
    "flag": "navigation",
    "detail": "Settings location was not obvious",
    "quote": "I eventually found it.",
    "case_id": "SE-008-M116",
    "entity_id": "ENTITY-0008",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-009-M117",
    "date": "2026-03-05",
    "source": "survey",
    "category": "general feedback",
    "status": "resolved",
    "outcome": "positive",
    "value": "2.1",
    "flag": "none",
    "detail": "Proactive status update prevented a contact",
    "quote": "The update answered my question.",
    "case_id": "SE-009-M117",
    "entity_id": "ENTITY-0009",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-001-M118",
    "date": "2026-03-06",
    "source": "ticket",
    "category": "password reset",
    "status": "unresolved",
    "outcome": "negative",
    "value": "5.7",
    "flag": "authentication",
    "detail": "Recovery link expired twice",
    "quote": "I had to start over again.",
    "case_id": "SE-001-M118",
    "entity_id": "ENTITY-0001",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-002-M119",
    "date": "2026-03-07",
    "source": "chat",
    "category": "account access",
    "status": "resolved",
    "outcome": "negative",
    "value": "4.8",
    "flag": "wait-time",
    "detail": "Customer waited during evening peak",
    "quote": "The wait was longer than the fix.",
    "case_id": "SE-002-M119",
    "entity_id": "ENTITY-0002",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  },
  {
    "id": "SE-003-M120",
    "date": "2026-03-08",
    "source": "call",
    "category": "billing question",
    "status": "resolved",
    "outcome": "neutral",
    "value": "3.9",
    "flag": "content",
    "detail": "Fee label was not understood",
    "quote": "Please explain what this charge means.",
    "case_id": "SE-003-M120",
    "entity_id": "ENTITY-0003",
    "domain": "service-experience",
    "period": "2026-03",
    "source_file": "deterministic-synthetic-expansion"
  }
]