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I like the new status page.", "quote": "Settlement visibility has improved. 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More explanation would help.", "quote": "I don't understand the fee labels on this page. More explanation would help.", "source_record_id": "OD-2026-03-0008", "source_table": "feedback-ondemand", "period": "2026-03", "domain": "service-experience", "synthetic": "true" }, { "id": "SUR-2026-03-0022", "customer_id": "CUST-3021", "date": "2026-03-31", "source": "survey", "category": "monthly-nps", "status": "responded", "outcome": "detractor", "effort_score": "6", "rating": "", "nps_score": "4", "csat_score": "3", "flag": "", "detail": "Onboarding took much longer than expected due to webhook issues.", "quote": "Onboarding took much longer than expected due to webhook issues.", "source_record_id": "SUR-2026-03-0022", "source_table": "feedback-survey", "period": "2026-03", "domain": "service-experience", "synthetic": "true" }, { "id": "SUR-2026-03-0028", "customer_id": "CUST-3027", "date": "2026-03-31", "source": "survey", "category": "monthly-nps", "status": "responded", "outcome": "detractor", "effort_score": "7", "rating": "", "nps_score": "6", "csat_score": "4", "flag": "", "detail": "Password reset is too complicated and took multiple tries.", "quote": "Password reset is too complicated and took multiple tries.", "source_record_id": "SUR-2026-03-0028", "source_table": "feedback-survey", "period": "2026-03", "domain": "service-experience", "synthetic": "true" } ] }