{
  "schema_version": "1.0",
  "table": "feedback-survey",
  "period": "2026-02",
  "synthetic": true,
  "records": [
    {
      "response_id": "SUR-2026-02-0001",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "4",
      "csat_score": "1",
      "effort_score": "7",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-0029",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0002",
      "date": "2026-02-02",
      "survey_type": "monthly-nps",
      "nps_score": "10",
      "csat_score": "5",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3001",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0003",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "3",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-0005",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0004",
      "date": "2026-02-14",
      "survey_type": "monthly-nps",
      "nps_score": "8",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3003",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0005",
      "date": "2026-02-14",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0031",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0006",
      "date": "2026-02-27",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "detractor",
      "customer_id": "CUST-3005",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0007",
      "date": "2026-02-16",
      "survey_type": "monthly-nps",
      "nps_score": "5",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Billing terminology is still too technical. Needs a glossary.",
      "nps_category": "detractor",
      "customer_id": "CUST-0007",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0008",
      "date": "2026-02-11",
      "survey_type": "monthly-nps",
      "nps_score": "4",
      "csat_score": "3",
      "effort_score": "7",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-3007",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0009",
      "date": "2026-02-19",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "4",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-0033",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0010",
      "date": "2026-02-15",
      "survey_type": "monthly-nps",
      "nps_score": "10",
      "csat_score": "5",
      "effort_score": "1",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3009",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0011",
      "date": "2026-02-13",
      "survey_type": "monthly-nps",
      "nps_score": "8",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0009",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0012",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3011",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0013",
      "date": "2026-02-05",
      "survey_type": "monthly-nps",
      "nps_score": "8",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0035",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0014",
      "date": "2026-02-27",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "2",
      "effort_score": "5",
      "verbatim": "Billing terminology is still too technical. Needs a glossary.",
      "nps_category": "detractor",
      "customer_id": "CUST-3013",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0015",
      "date": "2026-02-16",
      "survey_type": "monthly-nps",
      "nps_score": "4",
      "csat_score": "3",
      "effort_score": "6",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-0011",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0016",
      "date": "2026-02-17",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "4",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3015",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0017",
      "date": "2026-02-18",
      "survey_type": "monthly-nps",
      "nps_score": "8",
      "csat_score": "5",
      "effort_score": "1",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "passive",
      "customer_id": "CUST-0037",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0018",
      "date": "2026-02-25",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3017",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0019",
      "date": "2026-02-27",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0013",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0020",
      "date": "2026-02-23",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "5",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "detractor",
      "customer_id": "CUST-3019",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0021",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "3",
      "effort_score": "5",
      "verbatim": "Billing terminology is still too technical. Needs a glossary.",
      "nps_category": "detractor",
      "customer_id": "CUST-0039",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0022",
      "date": "2026-02-21",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "1",
      "effort_score": "6",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-3021",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0023",
      "date": "2026-02-16",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "1",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-0015",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0024",
      "date": "2026-02-19",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "1",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3023",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0025",
      "date": "2026-02-11",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "3",
      "effort_score": "5",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0041",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0026",
      "date": "2026-02-17",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "5",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3025",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0027",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "3",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0017",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0028",
      "date": "2026-02-08",
      "survey_type": "monthly-nps",
      "nps_score": "5",
      "csat_score": "3",
      "effort_score": "5",
      "verbatim": "Billing terminology is still too technical. Needs a glossary.",
      "nps_category": "detractor",
      "customer_id": "CUST-3027",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0029",
      "date": "2026-02-02",
      "survey_type": "monthly-nps",
      "nps_score": "5",
      "csat_score": "2",
      "effort_score": "7",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-0043",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0030",
      "date": "2026-02-15",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3029",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0031",
      "date": "2026-02-07",
      "survey_type": "monthly-nps",
      "nps_score": "10",
      "csat_score": "5",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-0019",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0032",
      "date": "2026-02-08",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "5",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3031",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0033",
      "date": "2026-02-04",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0045",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0034",
      "date": "2026-02-28",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "3",
      "effort_score": "4",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "detractor",
      "customer_id": "CUST-3033",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0035",
      "date": "2026-02-03",
      "survey_type": "monthly-nps",
      "nps_score": "6",
      "csat_score": "3",
      "effort_score": "6",
      "verbatim": "Billing terminology is still too technical. Needs a glossary.",
      "nps_category": "detractor",
      "customer_id": "CUST-0021",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0036",
      "date": "2026-02-10",
      "survey_type": "monthly-nps",
      "nps_score": "5",
      "csat_score": "1",
      "effort_score": "6",
      "verbatim": "Onboarding took far longer than expected due to webhook documentation issues.",
      "nps_category": "detractor",
      "customer_id": "CUST-3035",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0037",
      "date": "2026-02-13",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-0047",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0038",
      "date": "2026-02-28",
      "survey_type": "monthly-nps",
      "nps_score": "9",
      "csat_score": "5",
      "effort_score": "2",
      "verbatim": "Settlement visibility has improved significantly. Love the status page.",
      "nps_category": "promoter",
      "customer_id": "CUST-3037",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0039",
      "date": "2026-02-19",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "4",
      "effort_score": "5",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-0023",
      "synthetic": "true"
    },
    {
      "response_id": "SUR-2026-02-0040",
      "date": "2026-02-19",
      "survey_type": "monthly-nps",
      "nps_score": "7",
      "csat_score": "3",
      "effort_score": "5",
      "verbatim": "Support staff are great but the initial hold times are disappointing.",
      "nps_category": "passive",
      "customer_id": "CUST-3039",
      "synthetic": "true"
    }
  ]
}