{
  "schema_version": "1.0",
  "table": "cases-phone",
  "period": "2026-02",
  "synthetic": true,
  "records": [
    {
      "call_id": "CALL-2026-02-0001",
      "date": "2026-02-23",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0002",
      "date": "2026-02-28",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0003",
      "date": "2026-02-20",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0004",
      "date": "2026-02-25",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0005",
      "date": "2026-02-10",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0006",
      "date": "2026-02-25",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0007",
      "date": "2026-02-12",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-0043",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0008",
      "date": "2026-02-25",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "6",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0009",
      "date": "2026-02-17",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0010",
      "date": "2026-02-10",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0011",
      "date": "2026-02-13",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0045",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0012",
      "date": "2026-02-18",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2011",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0013",
      "date": "2026-02-22",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0014",
      "date": "2026-02-18",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-2013",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0015",
      "date": "2026-02-10",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0047",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0016",
      "date": "2026-02-05",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0017",
      "date": "2026-02-04",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "2",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0018",
      "date": "2026-02-05",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0019",
      "date": "2026-02-18",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0049",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0020",
      "date": "2026-02-18",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0021",
      "date": "2026-02-28",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-0025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0022",
      "date": "2026-02-09",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0023",
      "date": "2026-02-08",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0024",
      "date": "2026-02-20",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0025",
      "date": "2026-02-07",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0026",
      "date": "2026-02-27",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0027",
      "date": "2026-02-28",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0028",
      "date": "2026-02-23",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-2027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0029",
      "date": "2026-02-05",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0030",
      "date": "2026-02-22",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0031",
      "date": "2026-02-15",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0032",
      "date": "2026-02-18",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0033",
      "date": "2026-02-11",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0034",
      "date": "2026-02-05",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0035",
      "date": "2026-02-21",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-0007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0036",
      "date": "2026-02-16",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0037",
      "date": "2026-02-14",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0038",
      "date": "2026-02-27",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "2",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2037",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0039",
      "date": "2026-02-25",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0040",
      "date": "2026-02-01",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2039",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0041",
      "date": "2026-02-07",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0042",
      "date": "2026-02-25",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "authentication",
      "notes": "Reset failed during call; transferred to tier 2",
      "customer_quote": "I've now spent an hour on this.",
      "customer_id": "CUST-2041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0043",
      "date": "2026-02-06",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "navigation",
      "notes": "Agent walked through webhook setup over phone step by step",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0011",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0044",
      "date": "2026-02-20",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "2",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-2043",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0045",
      "date": "2026-02-05",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "2",
      "friction_type": "content",
      "notes": "Clarified platform fee breakdown for customer",
      "customer_quote": "Thank you for taking the time to explain.",
      "customer_id": "CUST-0037",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0046",
      "date": "2026-02-05",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2045",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0047",
      "date": "2026-02-28",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-0013",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-02-0048",
      "date": "2026-02-02",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed immediately; customer happy",
      "customer_quote": "Quick and helpful.",
      "customer_id": "CUST-2047",
      "synthetic": "true"
    }
  ]
}