{
  "schema_version": "1.0",
  "table": "cases-help",
  "period": "2026-02",
  "synthetic": true,
  "records": [
    {
      "ticket_id": "HELP-2026-02-0001",
      "created_date": "2026-02-13",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-0008",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0002",
      "created_date": "2026-02-03",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1501",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0003",
      "created_date": "2026-02-05",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0034",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0004",
      "created_date": "2026-02-23",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1503",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0005",
      "created_date": "2026-02-14",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0010",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0006",
      "created_date": "2026-02-05",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1505",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0007",
      "created_date": "2026-02-17",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-0036",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0008",
      "created_date": "2026-02-16",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-1507",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0009",
      "created_date": "2026-02-08",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0012",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0010",
      "created_date": "2026-02-12",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1509",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0011",
      "created_date": "2026-02-07",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0038",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0012",
      "created_date": "2026-02-27",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1511",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0013",
      "created_date": "2026-02-17",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0014",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0014",
      "created_date": "2026-02-08",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-1513",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0015",
      "created_date": "2026-02-08",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "6",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-0040",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0016",
      "created_date": "2026-02-12",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1515",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0017",
      "created_date": "2026-02-05",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0016",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0018",
      "created_date": "2026-02-16",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1517",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0019",
      "created_date": "2026-02-26",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0042",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0020",
      "created_date": "2026-02-06",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1519",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0021",
      "created_date": "2026-02-21",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-0018",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0022",
      "created_date": "2026-02-28",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-1521",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0023",
      "created_date": "2026-02-08",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0044",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0024",
      "created_date": "2026-02-17",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1523",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0025",
      "created_date": "2026-02-13",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0020",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0026",
      "created_date": "2026-02-19",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1525",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0027",
      "created_date": "2026-02-20",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0046",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0028",
      "created_date": "2026-02-09",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-1527",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0029",
      "created_date": "2026-02-10",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-0022",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0030",
      "created_date": "2026-02-05",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1529",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0031",
      "created_date": "2026-02-25",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0048",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0032",
      "created_date": "2026-02-06",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1531",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0033",
      "created_date": "2026-02-26",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0024",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0034",
      "created_date": "2026-02-08",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1533",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0035",
      "created_date": "2026-02-03",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-0050",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0036",
      "created_date": "2026-02-08",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-1535",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0037",
      "created_date": "2026-02-19",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0026",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0038",
      "created_date": "2026-02-05",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1537",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0039",
      "created_date": "2026-02-15",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0002",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0040",
      "created_date": "2026-02-27",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1539",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0041",
      "created_date": "2026-02-07",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0028",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0042",
      "created_date": "2026-02-23",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-1541",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0043",
      "created_date": "2026-02-16",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-0004",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0044",
      "created_date": "2026-02-14",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1543",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0045",
      "created_date": "2026-02-23",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0030",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0046",
      "created_date": "2026-02-19",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1545",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0047",
      "created_date": "2026-02-08",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0006",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0048",
      "created_date": "2026-02-07",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1547",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0049",
      "created_date": "2026-02-14",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-0032",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0050",
      "created_date": "2026-02-10",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "6",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-1549",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0051",
      "created_date": "2026-02-04",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0008",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0052",
      "created_date": "2026-02-12",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1551",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0053",
      "created_date": "2026-02-13",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0034",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0054",
      "created_date": "2026-02-14",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1553",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0055",
      "created_date": "2026-02-27",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0010",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0056",
      "created_date": "2026-02-08",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Invoice line item 'platform fee' not explained in documentation",
      "customer_quote": "Please add a glossary to your billing page.",
      "customer_id": "CUST-1555",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0057",
      "created_date": "2026-02-05",
      "category": "onboarding",
      "priority": "high",
      "status": "unresolved",
      "effort_score": "7",
      "friction_type": "navigation",
      "summary": "API webhook configuration failing after documentation update",
      "customer_quote": "The new docs don't match the error I'm seeing.",
      "customer_id": "CUST-0036",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0058",
      "created_date": "2026-02-03",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-1557",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0059",
      "created_date": "2026-02-09",
      "category": "settlement",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "none",
      "summary": "Customer needed settlement timeline clarification",
      "customer_quote": "Once explained it made complete sense.",
      "customer_id": "CUST-0012",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0060",
      "created_date": "2026-02-12",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1559",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0061",
      "created_date": "2026-02-27",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-0038",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-02-0062",
      "created_date": "2026-02-19",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "authentication",
      "summary": "MFA device change required manual agent intervention",
      "customer_quote": "I lost access for two days before it was fixed.",
      "customer_id": "CUST-1561",
      "synthetic": "true"
    }
  ]
}