{
  "schema_version": "1.0",
  "table": "cases-phone",
  "period": "2026-01",
  "synthetic": true,
  "records": [
    {
      "call_id": "CALL-2026-01-0001",
      "date": "2026-01-07",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0002",
      "date": "2026-01-02",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0003",
      "date": "2026-01-19",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0004",
      "date": "2026-01-11",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0005",
      "date": "2026-01-31",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0006",
      "date": "2026-01-17",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0007",
      "date": "2026-01-14",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0043",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0008",
      "date": "2026-01-05",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0009",
      "date": "2026-01-27",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0010",
      "date": "2026-01-31",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0011",
      "date": "2026-01-29",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0045",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0012",
      "date": "2026-01-17",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2011",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0013",
      "date": "2026-01-05",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0014",
      "date": "2026-01-25",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2013",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0015",
      "date": "2026-01-05",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0047",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0016",
      "date": "2026-01-08",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0017",
      "date": "2026-01-21",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0018",
      "date": "2026-01-20",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0019",
      "date": "2026-01-19",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0049",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0020",
      "date": "2026-01-08",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0021",
      "date": "2026-01-02",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0022",
      "date": "2026-01-14",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0023",
      "date": "2026-01-31",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0024",
      "date": "2026-01-23",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0025",
      "date": "2026-01-20",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "3",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0026",
      "date": "2026-01-22",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0027",
      "date": "2026-01-10",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0028",
      "date": "2026-01-04",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0029",
      "date": "2026-01-30",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0030",
      "date": "2026-01-05",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0031",
      "date": "2026-01-17",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "3",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0032",
      "date": "2026-01-12",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0033",
      "date": "2026-01-06",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0034",
      "date": "2026-01-10",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0035",
      "date": "2026-01-19",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0036",
      "date": "2026-01-13",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0037",
      "date": "2026-01-20",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0038",
      "date": "2026-01-31",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-2037",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0039",
      "date": "2026-01-26",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped.",
      "customer_id": "CUST-0009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0040",
      "date": "2026-01-21",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2039",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0041",
      "date": "2026-01-11",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-0035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0042",
      "date": "2026-01-07",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed; callback required",
      "customer_quote": "This should not be this hard.",
      "customer_id": "CUST-2041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-01-0043",
      "date": "2026-01-08",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "8-minute queue delay before agent pickup",
      "customer_quote": "Most of my call was spent waiting.",
      "customer_id": "CUST-0011",
      "synthetic": "true"
    }
  ]
}