{
  "schema_version": "1.0",
  "table": "cases-help",
  "period": "2026-01",
  "synthetic": true,
  "records": [
    {
      "ticket_id": "HELP-2026-01-0001",
      "created_date": "2026-01-02",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "7",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0008",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0002",
      "created_date": "2026-01-20",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1501",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0003",
      "created_date": "2026-01-29",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0034",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0004",
      "created_date": "2026-01-23",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1503",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0005",
      "created_date": "2026-01-20",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0010",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0006",
      "created_date": "2026-01-06",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1505",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0007",
      "created_date": "2026-01-06",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0036",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0008",
      "created_date": "2026-01-13",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1507",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0009",
      "created_date": "2026-01-26",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0012",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0010",
      "created_date": "2026-01-03",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1509",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0011",
      "created_date": "2026-01-29",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0038",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0012",
      "created_date": "2026-01-30",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1511",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0013",
      "created_date": "2026-01-02",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0014",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0014",
      "created_date": "2026-01-28",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1513",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0015",
      "created_date": "2026-01-29",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0040",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0016",
      "created_date": "2026-01-18",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1515",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0017",
      "created_date": "2026-01-11",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0016",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0018",
      "created_date": "2026-01-30",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1517",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0019",
      "created_date": "2026-01-05",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0042",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0020",
      "created_date": "2026-01-14",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1519",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0021",
      "created_date": "2026-01-06",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0018",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0022",
      "created_date": "2026-01-28",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1521",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0023",
      "created_date": "2026-01-17",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0044",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0024",
      "created_date": "2026-01-05",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1523",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0025",
      "created_date": "2026-01-30",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0020",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0026",
      "created_date": "2026-01-18",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1525",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0027",
      "created_date": "2026-01-03",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0046",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0028",
      "created_date": "2026-01-26",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1527",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0029",
      "created_date": "2026-01-03",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0022",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0030",
      "created_date": "2026-01-19",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1529",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0031",
      "created_date": "2026-01-17",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0048",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0032",
      "created_date": "2026-01-17",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1531",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0033",
      "created_date": "2026-01-14",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0024",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0034",
      "created_date": "2026-01-30",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1533",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0035",
      "created_date": "2026-01-25",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0050",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0036",
      "created_date": "2026-01-26",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1535",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0037",
      "created_date": "2026-01-26",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0026",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0038",
      "created_date": "2026-01-11",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1537",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0039",
      "created_date": "2026-01-03",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0002",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0040",
      "created_date": "2026-01-09",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1539",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0041",
      "created_date": "2026-01-04",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0028",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0042",
      "created_date": "2026-01-17",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1541",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0043",
      "created_date": "2026-01-02",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0004",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0044",
      "created_date": "2026-01-28",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1543",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0045",
      "created_date": "2026-01-11",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0030",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0046",
      "created_date": "2026-01-30",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1545",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0047",
      "created_date": "2026-01-10",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0006",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0048",
      "created_date": "2026-01-30",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "2",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1547",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0049",
      "created_date": "2026-01-09",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0032",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0050",
      "created_date": "2026-01-03",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-1549",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0051",
      "created_date": "2026-01-17",
      "category": "billing",
      "priority": "medium",
      "status": "resolved",
      "effort_score": "5",
      "friction_type": "content",
      "summary": "Customer could not interpret settlement lag on invoice",
      "customer_quote": "I don't know what 'settlement lag' means.",
      "customer_id": "CUST-0008",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0052",
      "created_date": "2026-01-11",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "4",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1551",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0053",
      "created_date": "2026-01-26",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-0034",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0054",
      "created_date": "2026-01-13",
      "category": "portal",
      "priority": "low",
      "status": "resolved",
      "effort_score": "3",
      "friction_type": "navigation",
      "summary": "Profile settings relocated in latest release; customer confused",
      "customer_quote": "I kept looking in the wrong place.",
      "customer_id": "CUST-1553",
      "synthetic": "true"
    },
    {
      "ticket_id": "HELP-2026-01-0055",
      "created_date": "2026-01-11",
      "category": "authentication",
      "priority": "high",
      "status": "resolved",
      "effort_score": "6",
      "friction_type": "authentication",
      "summary": "Password reset flow required three attempts to complete",
      "customer_quote": "Why does resetting a password take four steps?",
      "customer_id": "CUST-0010",
      "synthetic": "true"
    }
  ]
}