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      "quote": "Profile navigation is confusing. I could not find account settings without searching.",
      "source_record_id": "OD-2026-01-0039",
      "source_table": "feedback-ondemand",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    },
    {
      "id": "SUR-2026-01-0006",
      "customer_id": "CUST-3005",
      "date": "2026-01-31",
      "source": "survey",
      "category": "monthly-nps",
      "status": "responded",
      "outcome": "passive",
      "effort_score": "5",
      "rating": "",
      "nps_score": "8",
      "csat_score": "5",
      "flag": "",
      "detail": "Support team is helpful but wait times are frustrating.",
      "quote": "Support team is helpful but wait times are frustrating.",
      "source_record_id": "SUR-2026-01-0006",
      "source_table": "feedback-survey",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    },
    {
      "id": "SUR-2026-01-0024",
      "customer_id": "CUST-3023",
      "date": "2026-01-31",
      "source": "survey",
      "category": "monthly-nps",
      "status": "responded",
      "outcome": "passive",
      "effort_score": "5",
      "rating": "",
      "nps_score": "7",
      "csat_score": "5",
      "flag": "",
      "detail": "Support team is helpful but wait times are frustrating.",
      "quote": "Support team is helpful but wait times are frustrating.",
      "source_record_id": "SUR-2026-01-0024",
      "source_table": "feedback-survey",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    },
    {
      "id": "SUR-2026-01-0025",
      "customer_id": "CUST-0041",
      "date": "2026-01-31",
      "source": "survey",
      "category": "monthly-nps",
      "status": "responded",
      "outcome": "detractor",
      "effort_score": "6",
      "rating": "",
      "nps_score": "5",
      "csat_score": "3",
      "flag": "",
      "detail": "Password reset was too complex and took multiple tries.",
      "quote": "Password reset was too complex and took multiple tries.",
      "source_record_id": "SUR-2026-01-0025",
      "source_table": "feedback-survey",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    },
    {
      "id": "SUR-2026-01-0028",
      "customer_id": "CUST-3027",
      "date": "2026-01-31",
      "source": "survey",
      "category": "monthly-nps",
      "status": "responded",
      "outcome": "passive",
      "effort_score": "4",
      "rating": "",
      "nps_score": "7",
      "csat_score": "5",
      "flag": "",
      "detail": "Support team is helpful but wait times are frustrating.",
      "quote": "Support team is helpful but wait times are frustrating.",
      "source_record_id": "SUR-2026-01-0028",
      "source_table": "feedback-survey",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    },
    {
      "id": "SUR-2026-01-0031",
      "customer_id": "CUST-0019",
      "date": "2026-01-31",
      "source": "survey",
      "category": "monthly-nps",
      "status": "responded",
      "outcome": "detractor",
      "effort_score": "6",
      "rating": "",
      "nps_score": "6",
      "csat_score": "3",
      "flag": "",
      "detail": "Password reset was too complex and took multiple tries.",
      "quote": "Password reset was too complex and took multiple tries.",
      "source_record_id": "SUR-2026-01-0031",
      "source_table": "feedback-survey",
      "period": "2026-01",
      "domain": "service-experience",
      "synthetic": "true"
    }
  ]
}