{
  "schema_version": "1.0",
  "table": "cases-phone",
  "period": "2026-03",
  "synthetic": true,
  "records": [
    {
      "call_id": "CALL-2026-03-0001",
      "date": "2026-03-22",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-0015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0002",
      "date": "2026-03-15",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0003",
      "date": "2026-03-13",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "2",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0004",
      "date": "2026-03-04",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0005",
      "date": "2026-03-20",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0006",
      "date": "2026-03-07",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0007",
      "date": "2026-03-31",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "6",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0043",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0008",
      "date": "2026-03-15",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0009",
      "date": "2026-03-03",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0010",
      "date": "2026-03-08",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-2009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0011",
      "date": "2026-03-16",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0045",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0012",
      "date": "2026-03-02",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2011",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0013",
      "date": "2026-03-31",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0014",
      "date": "2026-03-01",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2013",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0015",
      "date": "2026-03-31",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0047",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0016",
      "date": "2026-03-20",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0017",
      "date": "2026-03-10",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0018",
      "date": "2026-03-25",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2017",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0019",
      "date": "2026-03-31",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-0049",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0020",
      "date": "2026-03-12",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2019",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0021",
      "date": "2026-03-31",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0022",
      "date": "2026-03-09",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2021",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0023",
      "date": "2026-03-27",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0001",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0024",
      "date": "2026-03-16",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2023",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0025",
      "date": "2026-03-26",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0026",
      "date": "2026-03-25",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2025",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0027",
      "date": "2026-03-18",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0003",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0028",
      "date": "2026-03-18",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "3",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-2027",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0029",
      "date": "2026-03-09",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "4",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0030",
      "date": "2026-03-30",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2029",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0031",
      "date": "2026-03-25",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0005",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0032",
      "date": "2026-03-11",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0033",
      "date": "2026-03-25",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0031",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0034",
      "date": "2026-03-25",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0035",
      "date": "2026-03-02",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0007",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0036",
      "date": "2026-03-10",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0037",
      "date": "2026-03-26",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "4",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-0033",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0038",
      "date": "2026-03-21",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2037",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0039",
      "date": "2026-03-05",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0009",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0040",
      "date": "2026-03-11",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2039",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0041",
      "date": "2026-03-29",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0035",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0042",
      "date": "2026-03-28",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0043",
      "date": "2026-03-17",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-0011",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0044",
      "date": "2026-03-19",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2043",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0045",
      "date": "2026-03-23",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "2",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0037",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0046",
      "date": "2026-03-25",
      "call_reason": "service status",
      "resolution": "resolved",
      "sentiment": "negative",
      "effort_score": "5",
      "friction_type": "wait-time",
      "notes": "Queue delay of 8 minutes before agent pickup",
      "customer_quote": "Most of my time was spent waiting.",
      "customer_id": "CUST-2045",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0047",
      "date": "2026-03-09",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-0013",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0048",
      "date": "2026-03-26",
      "call_reason": "billing",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "3",
      "friction_type": "content",
      "notes": "Agent clarified statement terminology verbally",
      "customer_quote": "The explanation helped clear it up.",
      "customer_id": "CUST-2047",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0049",
      "date": "2026-03-28",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "6",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0039",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0050",
      "date": "2026-03-11",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-2049",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0051",
      "date": "2026-03-01",
      "call_reason": "password reset",
      "resolution": "unresolved",
      "sentiment": "negative",
      "effort_score": "7",
      "friction_type": "authentication",
      "notes": "Reset flow failed during call — required callback",
      "customer_quote": "This should not be this complicated.",
      "customer_id": "CUST-0015",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0052",
      "date": "2026-03-11",
      "call_reason": "onboarding",
      "resolution": "resolved",
      "sentiment": "neutral",
      "effort_score": "5",
      "friction_type": "navigation",
      "notes": "Walked customer through webhook setup over the phone",
      "customer_quote": "Would have been better if the docs were clearer.",
      "customer_id": "CUST-2051",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0053",
      "date": "2026-03-31",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "1",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-0041",
      "synthetic": "true"
    },
    {
      "call_id": "CALL-2026-03-0054",
      "date": "2026-03-17",
      "call_reason": "settlement status",
      "resolution": "resolved",
      "sentiment": "positive",
      "effort_score": "3",
      "friction_type": "none",
      "notes": "Settlement confirmed and customer satisfied",
      "customer_quote": "Thank you for the quick answer.",
      "customer_id": "CUST-2053",
      "synthetic": "true"
    }
  ]
}